Experience

Resinate Cannabis Inc.
• Canada
• Alternative Medicine
• 1 - 100 Employee
• Managing Partner

  • Nov 2018 - Present


Cleantech Service Group Limited

• Canada
• Facilities Services
• 1 - 100 Employee

• Exterior Sales Representative

  • Dec 2020 - Sep 2022

  Coordinated all inquiries for Exterior cleaning projects from preparing estimates to working with Operations to ensure the job completion and customer satisfaction; Generated over $1million in Sales in 2021, including best Q4 revenue in 16 years. Collaborated with management to improve the flow between Sales and Ops teams; Maintained relationships with regular customers to assess their needs and plan out projects in advance for their building portfolios. Coordinated all inquiries for Exterior cleaning projects from preparing estimates to working with Operations to ensure the job completion and customer satisfaction; Generated over $1million in Sales in 2021, including best Q4 revenue in 16 years. Collaborated with management to improve the flow between Sales and Ops teams; Maintained relationships with regular customers to assess their needs and plan out projects in advance for their building portfolios.



Zenabis Global Inc.

• Canada
• Pharmaceutical Manufacturing
• 1 - 100 Employee

• Flower Lead

  • Jan 2019 - Feb 2020

  Supervised and trained a group of 10 flower technicians to carry out various tasks within cultivation department; Implemented standard procedures that maximize equipment safety, sanitation practices, maintenance support and assure consistent quality product output Maintained, checked and reviewed crucial documentation in accordance with Health Canada regulations, GDP and GMP. Collaborated with Flower Supervisor in daily cultivation tasks, job training and review of cultivation staff work schedule/performance. Coordinated 12 product rooms with different schedules and needs with estimated value of over $30 million in collaboration with multiple departments.


Setter
• United States
• Advertising Services
• 1 - 100 Employee
• Customer Success Advocate

  • Dec 2018 - Jan 2019


TouchBistro

• Canada
• Software Development
• 400 - 500 Employee

• Professional Services Specialist

  • Jun 2018 - Nov 2018

  Coordinated over 40 customers at a time to Go Live with TouchBistro software via remote training and providing any additional assistance they needed;Customized software for specific business needs;Provided expert software and business advice to the clients throughout their onboarding journey to ensure they rave about their experience;Maintained cross-functional relationships with Sales, Installation, Tech Support and Menu teams;Created various training documents and templates to be implemented across the department.

• Customer Success Coordinator

  • Apr 2017 - Jun 2018

  Coordinated over 30 calendars for installation & training specialists to ensure customers complete their onboarding journey and Go Live;Served as first point of contact for clients and directed their inquiries to Sales, Installation, Training or Tech Support departments.Recommended solutions related to staffing issues and proposed procedural changes to managers.Implemented standardized templates to streamline internal processes.Resolved escalated customer queries in collaboration with management.



Indigo

• United States
• Advertising Services

• Customer Service Representative

  • Nov 2016 - Apr 2017

  - Maintained floor layout and fulfilled the shelves; - Engaged and inspired customers on the floor while making connections; - Curated specific product collections for each customer met; - Handled cash and processed online orders and returns. - Maintained floor layout and fulfilled the shelves; - Engaged and inspired customers on the floor while making connections; - Curated specific product collections for each customer met; - Handled cash and processed online orders and returns.



Fuzz Wax Bar

• Canada
• Health, Wellness & Fitness
• 1 - 100 Employee

• Store Manager

  • Aug 2016 - Nov 2016

  - Recruited, trained and motivated over 15 staff members; - Prepared payroll and other paperwork for an accountant; - Tracked inventory and fulfilled weekly orders for retail and bar needs; - Followed-up with the members via e-mail and phone to ensure customer satisfaction. - Recruited, trained and motivated over 15 staff members; - Prepared payroll and other paperwork for an accountant; - Tracked inventory and fulfilled weekly orders for retail and bar needs; - Followed-up with the members via e-mail and phone to ensure customer satisfaction.



Smoke's Poutinerie Inc.

• Canada
• Food & Beverages

• BOH/FOH

  • Feb 2015 - Feb 2016

  - Handled cash, accepted and prepared orders for restaraunt guests as well as UberEats, Foodora, and Ritual orders. - Tracked inventory and made orders to keep stock at proper level. - Maintained a clean working area throughout the shift and proper cleaning procedure when closing. - Handled cash, accepted and prepared orders for restaraunt guests as well as UberEats, Foodora, and Ritual orders. - Tracked inventory and made orders to keep stock at proper level. - Maintained a clean working area throughout the shift and proper cleaning procedure when closing.



"Auletti" Life insurance agency

• Team Manager

  • Sep 2012 - Sep 2013

  - Direct sales engagement in the district and booking product demos;. - Signing up new clients and maintaining existing relationships. - Organizing sales incentives within the team. - Motivating the team to drive sales through coaching and tracking KPIs through CRM. - Direct sales engagement in the district and booking product demos;. - Signing up new clients and maintaining existing relationships. - Organizing sales incentives within the team. - Motivating the team to drive sales through coaching and tracking KPIs through CRM.

• Assistant Manager

  • Jun 2009 - Aug 2011

  - Managed personal schedule and administrative work for the Director; - Created presentations, reports and training material for staff; - Planned monthly seminars including booking the venue and accommodating staff; - Managed personal schedule and administrative work for the Director; - Created presentations, reports and training material for staff; - Planned monthly seminars including booking the venue and accommodating staff;



AWAGOC2011

• Spectator Sports
• 1 - 100 Employee

• Coordinator Of Volunteers

  • Dec 2010 - Feb 2011

  - Interviewed and recruited over 1000 volunteers for the Olympic Games. - Coordinated 250 volunteers in media department on 5 sport arenas including their transportation, meals and any assistance they required; - Interpreted Russian-English-Russian; - Assisted foreign athletes throughout the duration of the Games. - Interviewed and recruited over 1000 volunteers for the Olympic Games. - Coordinated 250 volunteers in media department on 5 sport arenas including their transportation, meals and any assistance they required; - Interpreted Russian-English-Russian; - Assisted foreign athletes throughout the duration of the Games.