Experience

EI Microcircuits

• Mankato, Minnesota, United States

• Account Manager

  • Mar 2023 - Present



ZF Group

• North Mankato, MN

• Inside Sales/Customer Service Supervisor

  • Feb 2016 - Mar 2023

  I have a wide range of responsibilities including supervising the Inside Sales and Customer Service team of 6 representatives. I currently lead daily meetings with customers and internal teams on prioritizing production orders. As the department head, every customer is my responsibility. I am one of two main customer contacts for our largest customer, CATERPILLAR. In this role I manage all open manufacturing orders which account for 35% to 45% of all MICO, INC. yearly sales. This accounts ships goods globally and I work with customers in over ten countries and many different states. I also work on managing new EDI scheduling agreements for production and prototype orders to ensure pricing, lead time, and customer specifics are accurate. I communicate with customers on a day to day basis over-the-phone, in-person, and via email. Additionally, I am the Account Manager for about 100 house accounts the company has. With these accounts, my focus is sales forecasting, credit limit and payment issues, late shipments, and general assistance to grow their business in the off-highway industry. Show less



Hy-Vee

• Starbucks Manager and Coffee Master

  • Dec 2012 - Feb 2016

  Responsible for all aspects of retail management of a Starbucks License Store including:P&L analysis completed on a monthly basis, quarterly sales projections and labor forecasting, general staffing including weekly labor schedules, acquiring new employees, training of new talent, assisting current employees to be the best they can be, providing extraordinary customer service, handling all customer comments in a positive manner, ordering of all items used, making quality coffee, coffee-based beverages, and tea, leading employees by example in all that I do using 7 years of Starbucks experience.I also received my Starbucks Coffee Master certification. This was a result of completing the necessary training to understand how, where, why coffee is produced all over the world. Show less

• Barista Trainer

  • Aug 2008 - Dec 2012

  Assisting License Store manager on training all new baristas to promote the Starbucks vision including: brewed coffee routine, beverage component preparation, beverage routine on all hot, iced, and blended beverages, new beverage or product knowledge, and opening and closing procedures. When training was not taking place, general Starbucks Barista duties were preformed, including beverage preparation, POS, food safety standards, and exceptional customer service.