Experience

RAZR

• United States
• Advertising Services
• 1 - 100 Employee

• Customer Care Advisor / Tier 2 Agent

  • Nov 2020 - Present

  • Responsible for replying/escalating customer inquiries as well as problem solving through email and phone • Communication with prospective patient inquiries via online chat, email, and phone • Train new employees on customer inquiries resolution • Responsible for replying/escalating customer inquiries as well as problem solving through email and phone • Communication with prospective patient inquiries via online chat, email, and phone • Train new employees on customer inquiries resolution



Homeward Bound Theatre Company, Inc.

• United States
• Performing Arts
• 1 - 100 Employee

• Administrative Assistant / Graphic Designer

  • Jul 2006 - Present

  ADMINISTRATIVE ASSISTANT • Answer and manage incoming and outgoing calls while recording accurate messages • Effectively communicate with clients by phone and email • Create press releases and catalogs to promote programs • Order office supplies while adhering to a fixed office budget • Coordinate travel arrangements, including booking airfare, hotel, and transportation • Greet and direct guests, deliveries and courier services • Work with all levels of management and staff, outside clients and vendors GRAPHIC DESIGNER • Design logos, flyers and brochures for Community Education, Daycares, Libraries, Churches and County Fairs • Integrate photographic, typographic and graphic elements • Create all newsletters, mailers and brochures for marketing • Develop email based ads and marketing Show less



Postal Dispatch Business Center

• United States
• Printing Services
• 1 - 100 Employee

• Graphic Designer

  • Mar 2017 - Nov 2020

  • Designed logos, brochures, business cards, greeting cards, bulk mailing • Printed brochures, stationary, postcards, business cards • Designed logos, brochures, business cards, greeting cards, bulk mailing • Printed brochures, stationary, postcards, business cards



iMedia Brands, Inc.

• United States
• Broadcast Media Production and Distribution
• 100 - 200 Employee

• Customer Service / Shopping Advisor

  • Nov 2012 - Sep 2016

  • Assisted customers shopping online and television • Recommended products that complimented their purchases • Successfully deescalated upset customers • Navigated multiple screens and software • Assisted customers shopping online and television • Recommended products that complimented their purchases • Successfully deescalated upset customers • Navigated multiple screens and software



Total Displays

• United States
• Advertising Services
• 1 - 100 Employee

• Graphic Designer

  • Jul 1996 - Aug 2006

  • Met with clients to determine the scope of a project • Advised clients on strategies to reach a particular audience • Created images that identify a product or convey a message • Incorporated changes recommended by the clients into the final design • Reviewed designs for errors before sending to printer or publishing • Prepared and handled vinyl materials onto desired media • Designed trade show booth photo murals and vinyl graphics • Proficiently operated Roland Camm1 Vinyl plotter Show less