Director- EHR Managed Services

• Mar 2022 - Present

Practice Manager, EHR Services

• May 2021 - Mar 2022

Pivot Point Consulting, 2020 Best in KLAS: Overall IT Services Firm, enables healthcare organizations to realize the most value from their technology and data through our Advisory, Implementation, Optimization, Managed Services and Talent Solutions. We work with providers, payers and life sciences organizations with 450+ employees serving over 85 clients across the U.S.

IS Director of Clinical Applications

• May 2018 - May 2021

Supervised five managers at various locations over the following EHR applications: EpicCare Ambulatory (including Hospice, Haiku/Canto, Phoenix/Transplant, Ortho/Bones, Nurse Triage, MyChart), Clinical Documentation (including Rover and Stork), MEDHOST, TeleTracking, GE Centricity Perinatal (CPN), and nurse call systems. • Oversaw IS budget in excess of $50 million annually, with less than 3% variance.• Strategically rolled out new working model of plan-build-run (PBR) split for Epic teams, allowing analysts to focus on maintenance and support versus project work.• Streamlined BSWH nurse call system from ten different vendors to two primary vendors. o Set up nurse call governance committee, working with nurse leaders to select primary vendor, managing contracts in conjunction with supply chain, and upgrade around 15 hospital systems per year.• Improved teams’ SLAs by managing and analyzing requests, incidents, enhancements, and changes in ServiceNow.• Served as site administrator for BSWH Epic Community Connect clients, including all aspects of clinics and revenue cycle, from appointment scheduling (Cadence) to clinical documentation (Ambulatory) to back-end billing (Professional Billing).• Spearheaded system-wide projects, including BCA (Epic downtime procedures) optimization, COVID drive-thru clinics, application upgrades, workflow process improvement initiatives, conversion to system standard EHR, etc. Show less

IS Manager - Epic Ambulatory Applications

• Sep 2012 - May 2018

Delivered four successful ambulatory regional go-lives encompassing 76 specialties for the following BSWH Central Texas areas: Round Rock, Temple, College Station, and Marble Falls. Led operational readiness activities to ensure clinics were prepared and went live according to set schedule. Oversaw day-to-day operations, including recruiting of new analysts, employee evaluations, partnering with physician champions on operational workflows, employee relations, retention efforts, and resource planning.• Grew Epic service line by rolling out EpicCare Ambulatory, as well as Nurse Triage, Haiku/Canto, EpicCare Link, Phoenix/Transplant, Hospice, and Ortho/Bones.• Optimized Epic by implementing electronic prescribing of controlled substances, electronic prior authorization, electronic refills, four version upgrades as well as numerous clinic moves and expansions.• Introduced Studer principles and Lean tools to ambulatory team through huddle boards, rounding, and customer service expectations. Show less

Clinic Operations Manager

• Jul 2011 - Sep 2012

Oversaw 30 clinicians, patient support specialists, and providers for gastroenterology and pulmonary departments. Produced and monitored department budgets based on RVUs and expenses. • Generated a variety of Lean projects, including decreasing wait times for check-in, consolidating new patient paperwork, and increasing patient satisfaction scores.• Rolled out new specialty service lines, including Heartburn and Acid Reflux Center (HARC) and Pulmonary Nodule Clinic.

Patient Access Manager

• Sep 2009 - Jul 2011

Oversaw total of 49 employees, including one supervisor, six team leads, two financial counselors, and 40 registrars. Recruited, interviewed, and hired patient access registrars, financial counselors, and team leads. Grew nine areas of registration, including offsite urgent care, to ensure quality, productivity, wait times, and customer service standards were met. Decreased patient complaints by instilling customer service expectations. Represented patient access on variety of committees, including employee morale committee, self-pay committee, SPAE/HAC committee, same-day surgery patient satisfaction committee, test and treatment committee, and more. Manager Trainee, 2009-2010. Awarded manager rotations at Round Rock Medical Center, South Austin Medical Center, and pre-admissions department/central verification office. Improved ED registration wait times over four-month time frame from 34% of registrations within 30 minutes to over 80% of registrations within 30 minutes through implementation of new registration process. Streamlined insurance verification by obtaining patient benefits from provider websites and pricing of patient accounts through payment estimator. Show less

Recruiter

• Feb 2005 - Jun 2009

Recruited on numerous high-volume accounts across multiple industries, including oil and gas, hospitality and tourism, payroll/HR outsourcing, energy, business solutions, computer services/IT, construction, and transportation. Placed over 600 professionals in variety of positions, including but not limited to: sales/business development managers, HR consultants, customer service associates, travel agents, IT/engineering professionals, finance/accounting professionals, and administrative personnel. Generated exemplary feedback from hiring managers, resulting in repeat business and long-term recruiting partnerships. Show less