Experience

Baker Hill
• United States
• Banking
• 100 - 200 Employee
• Business Analyst

  • Apr 2020 - Present


Knowledge Services

• United States
• IT Services and IT Consulting
• 200 - 300 Employee

• Business Analyst

  • Nov 2018 - Apr 2020

  Work directly with clients in order to better understand their business practices and translate them meaningfully into user stories; create user workflow documents that reflect users’ business practices; collaborate closely with the IOT application development team to create and launch new applications and features for various state agencies; provide tier two support for clients as needed in conjunction with software launches; thoroughly test applications and write up detailed descriptions of any defects discovered. Show less



Indianapolis Symphony Orchestra

• United States
• Performing Arts
• 1 - 100 Employee

• Manager of Patron Technology

  • Dec 2014 - Nov 2018

  Serve as guide for Tessitura best practices in data entry, list management, source code creation and maintenance, and other areas of the software as necessary; develop documentation to assist with streamlining all processes and requests related to Tessitura; build all ticketing events, packages, campaigns, appeals, source codes, and promotions within Tessitura in a timely and efficient manner; work closely with our web vendor to communicate custom requests for our website, for both general needs and Tessitura-related items; extensively test, manage, and make updates to our website to ensure a flawless patron experience online; collaborate with all departments in order to assess how to achieve institutional goals with Tessitura and how best to execute plans based on those goals. Show less



ExactTarget

• United States
• Software Development
• 1 - 100 Employee

• Optimization Specialist, Predictive Intelligence

  • Aug 2013 - Nov 2014

  Provide consultation on predictive personalization across digital channels, best practices, and optimization efforts for existing clients; inventory all facets of an existing one-to-one communications program and identify strengths and weaknesses - based on findings, provide recommendations for short and long term strategic initiatives; work with clients to optimize their solution and online marketing campaign performance; help clients gain insights into their business and customer interactions through analysis of online behavior, transactional data, and customer profile data; interface with numerous internal groups to deliver service to clients (Sales, Project/Program; management, Design Services, Deliverability Services, Product Management, etc); client presentation and overall ownership of communication. Show less



The Center for the Performing Arts

• United States
• Performing Arts
• 1 - 100 Employee

• Patron Services Supervisor

  • Oct 2010 - Aug 2013

  Providing superior service to patrons of the Center by selling and advising on tickets and following up with potential seating or ticketing issues that arise; assisting with inter-departmental ticketing needs; developing instructions and protocols on box office procedures; creating the bi-weekly work schedule for all Patron Services Representatives and Supervisors; acting as liaison and point of contact for resident companies at the Center; creating and maintaining season information for all events by using Tessitura Show less



Port-to-Port Consulting

• Chile
• Mining
• 1 - 100 Employee

• Customer Service Representative

  • May 2009 - Jun 2010

  Maintain rapport with approximately 50+ local small businesses, schedule onsite technicians to work on installations and repairs of computer hardware and software, review and update service tickets in ConnectWise, follow up with clients regarding recent visits, work in conjunction with departments in the office to coordinate major software and/or hardware implementation Maintain rapport with approximately 50+ local small businesses, schedule onsite technicians to work on installations and repairs of computer hardware and software, review and update service tickets in ConnectWise, follow up with clients regarding recent visits, work in conjunction with departments in the office to coordinate major software and/or hardware implementation