Experience

mx51

• Australia
• Financial Services
• 1 - 100 Employee

• Technical Support Specialist

  • Mar 2022 - Present



Microhouse Australia

• Software Implementer and Trainer

  • Oct 2019 - Feb 2022

  - Worked closely with business managers and data converters to implement and train new and existing business owners on COSTAR software remotely and on-site- Liase with business owners to customize new software installation, and change of ownership's Delivered front and back office training to new clients - Answered incoming calls and web tickets to provide technical and procedural assistance. - Worked directly with end users to identify issues, determine the cause, explain the steps to resolve the issue, and complete follow up documentation- Resolved level 1 IT requests, including troubleshooting networking, hardware, and remote desktop environments.



Austin Community College

• United States
• Higher Education
• 700 & Above Employee

• Assistant, Student Affairs

  • Aug 2017 - Sep 2019

  • Provided high-level customer service to students with inquiries about admissions, advising, counseling, and registration • Resolved issues with student applications and course registration • Assisted the Dean of Student Services in completing various projects, such as verifying student enrollment numbers and student engagement projects • Completed degree audits and reported graduation/transfer rates • Maintained compliance with the Family Educational Rights and Privacy Act • Liaison with Admissions and Records, Student Accessibility Services, International Student Office, Student Life, and Departmental Deans • Updated student records in Ellucian Colleague



Austin's Elite Staffing & Coordination

• Server

  • Oct 2015 - Dec 2017

  • Attend various events as required, such as weddings and corporate parties • Provide coordination and planning on the day of • Handled set up and break down of equipment • Ensured guest satisfaction throughout event • Attend various events as required, such as weddings and corporate parties • Provide coordination and planning on the day of • Handled set up and break down of equipment • Ensured guest satisfaction throughout event



Texas House of Representatives

• United States
• Legislative Offices
• 700 & Above Employee

• Committee Coordinator Clerk

  • Dec 2016 - May 2017

  • Reviewed and maintained original copies of meeting minutes and witness lists • Posted notices of public hearings, formal meetings, and work sessions for committees• Completed committee reports for bills voted out of committee • Ensured committees followed procedures and House rules • Fulfilled open records requests • Reviewed and maintained original copies of meeting minutes and witness lists • Posted notices of public hearings, formal meetings, and work sessions for committees• Completed committee reports for bills voted out of committee • Ensured committees followed procedures and House rules • Fulfilled open records requests



Travis County Elections Division

• Trainer

  • Oct 2016 - Nov 2016

  • Trained poll workers for Early Voting and Election Day • Went to polling places to set up sites and provide technical and procedural assistance • Received training in Early Voting and Election Day procedures and laws • Performed quality checks to ensure sites had the correct signage and documents • Assisted voters with casting their ballots, determining registration eligibility, and completing forms • Trained poll workers for Early Voting and Election Day • Went to polling places to set up sites and provide technical and procedural assistance • Received training in Early Voting and Election Day procedures and laws • Performed quality checks to ensure sites had the correct signage and documents • Assisted voters with casting their ballots, determining registration eligibility, and completing forms



Main Street Program

• Intern

  • Jan 2016 - May 2016

  • Collected data about the downtown businesses • Used the collected data to prepare the annual report to the San Marcos City Council• Supported art initiatives and held events for local galleries • Determined how to revitalize downtown empty lots • Assigned to the Economic Vitality Committee, which worked with the advisory board to strengthen the economic base downtown • Collected data about the downtown businesses • Used the collected data to prepare the annual report to the San Marcos City Council• Supported art initiatives and held events for local galleries • Determined how to revitalize downtown empty lots • Assigned to the Economic Vitality Committee, which worked with the advisory board to strengthen the economic base downtown



Mamacitas Restaurant & Cantina

• United States
• Advertising Services
• 1 - 100 Employee

• Server

  • May 2014 - Oct 2015

  • Trained new employees • Handled transactions quickly and accurately• Provide customer service to restaurant guests • Ensure that service is consistent throughout meal • Resolve problems that may arise between customers and quality of food • Trained new employees • Handled transactions quickly and accurately• Provide customer service to restaurant guests • Ensure that service is consistent throughout meal • Resolve problems that may arise between customers and quality of food



Representative Lloyd Doggett

• United States
• Restaurants
• 1 - 100 Employee

• Intern

  • May 2015 - Aug 2015

  • Answer phones responding to constituent concerns and opinions • Assisting with constituent casework • Aiding office staff with projects as needed • Accompanying the Congressman to events or staff to speak on his behalf • Finding and scheduling events for the Congressman to attend • Recording constituent casework and opinions on legislative issues • Answer phones responding to constituent concerns and opinions • Assisting with constituent casework • Aiding office staff with projects as needed • Accompanying the Congressman to events or staff to speak on his behalf • Finding and scheduling events for the Congressman to attend • Recording constituent casework and opinions on legislative issues



Levi Strauss & Co.

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• Sales Associate

  • Oct 2013 - Jan 2014

  • Provided customers with knowledge about products• Handled monetary transactions • Inquired about preferences to determine best product • Signed customers up for emailing lists for upcoming promotions • Provided customers with knowledge about products• Handled monetary transactions • Inquired about preferences to determine best product • Signed customers up for emailing lists for upcoming promotions



The OASIS on Lake Travis

• United States
• Restaurants
• 1 - 100 Employee

• Server

  • May 2013 - Aug 2013

  • Attended to customers needs with fast and accurate service • Resolved disputes when orders were incorrect • Adhered to quality and expectation standards • Managed closing duties such as restocking items and doing a final money count • Attended to customers needs with fast and accurate service • Resolved disputes when orders were incorrect • Adhered to quality and expectation standards • Managed closing duties such as restocking items and doing a final money count



Waterloo Ice House

• United States
• Food & Beverages
• 1 - 100 Employee

• Server

  • Jun 2012 - Aug 2012

  • Multitasked by having multiple customers throughout shift • Extensive knowledge of menu items • Often given positive reviews through customer comment cards • Multitasked by having multiple customers throughout shift • Extensive knowledge of menu items • Often given positive reviews through customer comment cards