Molly Hatch

Shift Manager at PRC
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Contact Information
us****@****om
(386) 825-5501
Location
Colorado Springs, Colorado, United States, US

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5.0

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Charles Campbell

Molly is a very dedicated indivudal whom gives nothing short of 100% to her role. She has played an intracal part of the operations team as a team manager and most recently as a shift manager. She tirelessly gives all attention to detail and ensures that each member of the leadership team is on task and managing all expectations. It's been a pleasue to work with Molly and I would not hesitate to have her on any staff of mine, present or future. Charles Campbell Director of Site Operations-PRC

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Experience

    • Retail Apparel and Fashion
    • 1 - 100 Employee
    • Shift Manager

    • Shift Manager
      • 2007 - Present

    • United States
    • Higher Education
    • 700 & Above Employee
    • Federal Work Study
      • 2004 - 2005

      Assisted staff and students with accessing information, using computers and signing up for classes.Ordered desk copy materials for upcoming semester classes.Helped maintain advisor list.Used Circulation to maintain and track Library materials.Published school paperCoordinated and assisted with student activitiesTreasurer for Student Activity Committee Assisted staff and students with accessing information, using computers and signing up for classes.Ordered desk copy materials for upcoming semester classes.Helped maintain advisor list.Used Circulation to maintain and track Library materials.Published school paperCoordinated and assisted with student activitiesTreasurer for Student Activity Committee

    • United States
    • Utilities
    • 700 & Above Employee
    • Customer Operations Supervisor
      • 1999 - 2001

      Supervised 20-30 Customer Support Associates in order to ensure quality service and customer satisfaction was maintained. Assisted with and responded to escalated customer calls. Investigated and resolved customer complaints, questions and concerns. Took appropriate actions for resolution in accordance with company policy.Conducted and/or reviewed quality control audits, using Witness, of work performed through call monitoring of assigned employees to ensure quality service was provided.Implemented policies, procedures and standards to ensure proper administration of activities. Planned and directed achievement of area goals and objectives within established company policies.Maintained adequate staffing levels to ensure proper administration of activities. Selected, developed, trained, motivated and evaluated performance of assigned employees.Oversaw dispatching agents to ensure timely dispatching of emergency and non-emergency service orders.

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