Vice President of Corporate Relations

• Mar 2023 - Present

Vice President of Sales Operations

• Jun 2022 - Mar 2023

Sr. Digital Media Strategist

• Sep 2019 - Jun 2022

• Managed 30+ account budgets totaling up to $1M in monthly revenue• Researched and managed attainable proposals projecting client ROI's• Taught and mentored team of 10 digital media strategists on 200+ accounts• Expanded agency client book of business from $20K to $200K over 2 years• Created & presented custom decks on new products & business initiatives

Digital Media Strategist

• Oct 2018 - Nov 2019

• Client Account Management: Successfully oversee the day-to-day management of 45+ client accounts.• Process Development: Lead the development and implementation of internal processes to facilitate the seamless transition of prospects into new client setups.• Campaign Optimization: Collaborated with carriers to strategize and execute compelling marketing campaigns aimed at attracting highly qualified drivers to their organization.• ROI Analysis: Skillfully generated comprehensive proposals to accurately project Return on Investment (ROI) for both new client acquisition and upsell opportunities. Show less

Director of Customer Service

• Dec 2014 - Jul 2018

• Increased CSAT score from 2.1 to 9.0 • Oversaw customer concerns and ensured effective and long-term solutions • Created content for multiple digital platforms, social media outlets, and print • Generated in-house photography and video for social media & website • Increased CSAT score from 2.1 to 9.0 • Oversaw customer concerns and ensured effective and long-term solutions • Created content for multiple digital platforms, social media outlets, and print • Generated in-house photography and video for social media & website

Public Relations Intern

• May 2014 - Dec 2014

• Wrote and designed articles for client websites • Contacted both local and nationwide venues to promote events • Created and managed directory database for non-profit organizations in Kansas City • Built client's Instagram and Facebook campaign strategy • Wrote and designed articles for client websites • Contacted both local and nationwide venues to promote events • Created and managed directory database for non-profit organizations in Kansas City • Built client's Instagram and Facebook campaign strategy