Molly Daft

Customer Success Specialist at Event.Gives
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Contact Information
us****@****om
(386) 825-5501
Location
Mount Pleasant, South Carolina, United States, US
Languages
  • English Native or bilingual proficiency

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Experience

    • United States
    • Software Development
    • 1 - 100 Employee
    • Customer Success Specialist
      • Jan 2023 - Present

    • Social Media Coordinator and Senior Personal Trainer
      • May 2017 - Nov 2020

      - Plan and implement a social media strategy, and develop and grow the brand’s social media presence through creative content creation. Update website content. Coordinate with creative designers, and monitor/respond to questions and comments across all social platforms. - Launch online class offering during COVID restrictions, using Zoom as a platform to interact with the member base. Schedule Zoom meetings and Facebook updates for each week - Deliver a high level of customer service, personalized fitness programs and training, group fitness classes, and health and fitness advice to all health club members and guests. Show less

    • Australia
    • Spectator Sports
    • 1 - 100 Employee
    • Events Portfolio Manager - SEA Summit
      • Mar 2017 - Apr 2018

      -Act as the main point of contact for all event related communications. - Oversee the smooth delivery of all event-day operations, being a main point of contact for speakers and troubleshooting where needed.- Coordinate venue hire and setup, catering, facility tours, AV hire, video production team, photographer and all related contracts and invoices.- Coordinate and maintain positive relationships with various key stakeholders including guest speakers, sponsors, partners, donors, tour guides, delegates, event volunteers, other operations team members and organisation directors.- Utilise Eventbrite, Mailchimp and Surveymonkey to manage event registration and communications with attendees.- Create event agenda, run sheet, MC notes, attendee name badges and risk management plan.- Manage and assign roles to event volunteers.- Coordinate post-event awards ceremony and networking.- Assist in event day setup including signage, table programs and decorations, registrations desks and silent auction. Show less

    • Marketing Intern
      • Jul 2016 - Mar 2017

    • United States
    • Higher Education
    • 700 & Above Employee
    • Athletic Marketing Intern
      • Oct 2016 - Dec 2016

      Assist the Marketing Manager in distributing game-day signage, creating prize packs, recording press conference notes, brainstorming game-day themes, coordinating mascot appearances and community outreach events, and various other tasks as required. Assist the Marketing Manager in distributing game-day signage, creating prize packs, recording press conference notes, brainstorming game-day themes, coordinating mascot appearances and community outreach events, and various other tasks as required.

    • Australia
    • Higher Education
    • 1 - 100 Employee
    • Course Coach and eCoach - Trainer and Assessor
      • Nov 2014 - Jul 2016

      The Australian Institute of Fitness (AIF) is the largest and most recognised Registered Training Organisation in the Australian fitness industry. the AIF is first in fitness courses and careers; they have more courses, campuses, career partners and graduates. The AIF's training programs provide the most popular career pathways for fitness professionals and they have been certifying people as personal trainers since 1979. This role requires me to: - Deliver face-to-face training programs for Certificate III & IV in Fitness, and Level 2 First Aid. - Be confident in public speaking, presentation and communication with large groups of students. - Conduct, mark and record student assessments. - Provide online support, feedback and marking for eCampus students. - Manage administration to duties to contribute to the consistent running of the Training Team. - Finalize assessments and administration for the completion of certificates. - Provide coaching, feedback and support to ensure successful completion of programs. Show less

    • Spectator Sports
    • 500 - 600 Employee
    • Consultant - San Diego Sports Consulting Project 2016
      • Jun 2016 - Jun 2016

      Deakin Sport Management students spent two weeks working with professional and other sport properties as part of the San Diego Sports Consulting Project (SDSCP), run by Ohio University. The SDSCP is designed to give students an opportunity to leverage our existing business skills, as well as develop new ones, in an exciting and challenging sports business environment. As Deakin graduate students, we were teamed up with graduate students from Ohio University and served as project co-managers in overseeing a team of undergraduate students from DePaul University, University of Ohio, and Ohio University. Students worked as student consultants on projects with San Diego area professional and other sport properties. The consulting project my team worked on was for the San Diego Padres and was focused on ticket sales: - Developed recommendations for the San Diego Padres to increase single-game ticket purchases and overall attendance - Presented findings to the Padres’ Vice President of Ticket Sales - Utilized Scarborough Marketing Research Software Show less

    • Wellness and Fitness Services
    • 1 - 100 Employee
    • Personal Trainer and Group Fitness Instructor
      • May 2012 - May 2016

      I began my fitness career at Voyage Fitness, a small chain of privately owned health clubs. I have predominantly worked in the Leongatha and Wonthaggi club locations where I have been able to share my passion for health and fitness within a tight-knit community. This role required me to: - Conduct initial health screenings and goal setting consultations. - Provide basic nutritional recommendations. - Developed and inducted clients through fitness programs. - Deliver one-on-one personal training sessions to a diverse range of general and special population clients. - Plan, choreograph and instruct group fitness classes including: indoor cycling, boxing, HIIT, circuits etc. - Deliver specialty fitness classes for local sporting teams and other community organisations. Show less

    • United States
    • Higher Education
    • 700 & Above Employee
    • Group Fitness Instructor
      • 2013 - 2013

      I taught group fitness classes at Iowa State University Recreation Services during my study abroad semester in 2013. This role required me to: - Plan, choreograph and instruct indoor cycling classes. I taught group fitness classes at Iowa State University Recreation Services during my study abroad semester in 2013. This role required me to: - Plan, choreograph and instruct indoor cycling classes.

Education

  • Deakin University
    Master of Business (Sport Management)
    2015 - 2017
  • Coastal Carolina University
    Study Abroad Fall Semester 2016, Graduate
    2016 - 2016
  • Phillips Institute, Australia
    Certificate IV in Training and Assessment
    2015 - 2015
  • Deakin University
    Bachelor of Exercise and Sport Science, ESSA Sequence
    2012 - 2014
  • Iowa State University
    Study Abroad Fall Semester 2013, College of Human Sciences
    2013 - 2013
  • Australian Institute of Fitness
    Certificate III & IV in Fitness, Fitness Instructor and Personal Trainer
    2011 - 2011

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