Operations Supervisor

• Nov 2017 - Present

night auditor

• May 2013 - Present

-secure and manage a bank of $600+ nightly-provide excellent guest service while checking in and out guest throughout the late night hours.-protect company assets equivelent to millions of dollars nightly by overseeing valet parking, the pantry store located in the lobby,the gift shop, the business center, and two towers of hotel rooms (400rms)-coordinating with housekeeping staff to ensure guest needs are meet in a timely manner. -Run hotel reports every night to ensure all guest folios are accounted for, up to date, processed and filed away for on coming shift. Show less

Front Desk Supervisor

• May 2013 - Present

Manage a 396 room hotelArrange transportation for guestsDispatch housekeeping and bellmanRespond to guest phone callsMonitored inventory, occupancy, & ratesGreet, register, and assign rooms to guests in a courteous and efficient manner. Issues room key and escort instructions to Bell Person. Perform task outlines on daily checklist. Answer inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions. Direct or escorts guest to various facilities and functions in the hotel. Keep records of room availability and guests’ accounts. Continuously monitor staff performance and provide on-the-job guidance via monthly one on ones.Protect millions of dollars of inventoryKeep track of lost guest belongings Prioritize guests needs first and foremostEnsure staffs’ punctuality, uniforms, personal hygiene and grooming standards.Post charges such as room, food, liquor, or telephone to ledger.Make changes, and confirms reservations using the Lodging Management Systems. Computing bills, collecting payment, and making change for guests. Show less