Molly Chapple
Customer Success Manager at Onalytica- Claim this Profile
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Spanish Elementary proficiency
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English Native or bilingual proficiency
Topline Score
Bio
Dominik Nosalik
Molly was a star performer during her time at Onalytica and a natural for the world of customer success management that she was promoted into. Mol brings bags of desire & capability and a flair for building relationships which is why she has done so well in CS and quickly rose through the ranks. I was pleased to see how quickly she learnt from the endless challenges of managing and delivering for our clients and applied those learnings to develop a solid approach to managing health and delivering success outcomes, alongside a keen nose for hunting out upsell opportunities! Molly managed a number of our top Enterprise logos by the end of her tenure leaving us with fantastically created senior relationships across those brands and strong programs, and I know she would be a great addition to any future CSM team!
Angela Lipscomb
My time working with Molly was short but memorable. She was a great support in our campaign planning, providing terrific recommendations on which influencers to work with for the best results. She made some great connections for us. I appreciated Molly's expertise and her responsiveness, always following up with the information requested and any questions or requests we had. And of course always absolutely delightful to interact with. Hope to work with you again Molly.
Dominik Nosalik
Molly was a star performer during her time at Onalytica and a natural for the world of customer success management that she was promoted into. Mol brings bags of desire & capability and a flair for building relationships which is why she has done so well in CS and quickly rose through the ranks. I was pleased to see how quickly she learnt from the endless challenges of managing and delivering for our clients and applied those learnings to develop a solid approach to managing health and delivering success outcomes, alongside a keen nose for hunting out upsell opportunities! Molly managed a number of our top Enterprise logos by the end of her tenure leaving us with fantastically created senior relationships across those brands and strong programs, and I know she would be a great addition to any future CSM team!
Angela Lipscomb
My time working with Molly was short but memorable. She was a great support in our campaign planning, providing terrific recommendations on which influencers to work with for the best results. She made some great connections for us. I appreciated Molly's expertise and her responsiveness, always following up with the information requested and any questions or requests we had. And of course always absolutely delightful to interact with. Hope to work with you again Molly.
Dominik Nosalik
Molly was a star performer during her time at Onalytica and a natural for the world of customer success management that she was promoted into. Mol brings bags of desire & capability and a flair for building relationships which is why she has done so well in CS and quickly rose through the ranks. I was pleased to see how quickly she learnt from the endless challenges of managing and delivering for our clients and applied those learnings to develop a solid approach to managing health and delivering success outcomes, alongside a keen nose for hunting out upsell opportunities! Molly managed a number of our top Enterprise logos by the end of her tenure leaving us with fantastically created senior relationships across those brands and strong programs, and I know she would be a great addition to any future CSM team!
Angela Lipscomb
My time working with Molly was short but memorable. She was a great support in our campaign planning, providing terrific recommendations on which influencers to work with for the best results. She made some great connections for us. I appreciated Molly's expertise and her responsiveness, always following up with the information requested and any questions or requests we had. And of course always absolutely delightful to interact with. Hope to work with you again Molly.
Dominik Nosalik
Molly was a star performer during her time at Onalytica and a natural for the world of customer success management that she was promoted into. Mol brings bags of desire & capability and a flair for building relationships which is why she has done so well in CS and quickly rose through the ranks. I was pleased to see how quickly she learnt from the endless challenges of managing and delivering for our clients and applied those learnings to develop a solid approach to managing health and delivering success outcomes, alongside a keen nose for hunting out upsell opportunities! Molly managed a number of our top Enterprise logos by the end of her tenure leaving us with fantastically created senior relationships across those brands and strong programs, and I know she would be a great addition to any future CSM team!
Angela Lipscomb
My time working with Molly was short but memorable. She was a great support in our campaign planning, providing terrific recommendations on which influencers to work with for the best results. She made some great connections for us. I appreciated Molly's expertise and her responsiveness, always following up with the information requested and any questions or requests we had. And of course always absolutely delightful to interact with. Hope to work with you again Molly.
Credentials
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Negotiation Skills Course
ParetoApr, 2023- Sep, 2024 -
M&C Saatchi’s Open House
M&C Saatchi LondonOct, 2020- Sep, 2024 -
Fundamentals of Digital Marketing
GoogleSep, 2020- Sep, 2024 -
Microsoft Excel - Excel from Beginner to Advanced
UdemyAug, 2020- Sep, 2024
Experience
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Customer Success Manager
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Jun 2022 - Present
Onalytica is an award-winning influencer marketing software platform that connects brands with topical influencer communities and helps them to scale and structure influencer programs globally.I help our clients use the Onalytica platform to discover and engage with key B2B thought leaders, manage and measure their influencer campaigns and consult on their larger influencer marketing strategy. My clients sit across a range of sectors, including Enterprise Tech, Healthcare, Fintech, Education and Government. Show less
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Senior Customer Success Executive
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Oct 2021 - Jun 2022
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Customer Success Executive
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Dec 2020 - Oct 2021
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Moonshot CVE
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Information Services
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1 - 100 Employee
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Research Analyst
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Feb 2020 - Sep 2020
Moonshot CVE is a social enterprise using technology to disrupt violent extremism and a range of online social harms. Moonshot CVE is a social enterprise using technology to disrupt violent extremism and a range of online social harms.
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M&C Saatchi World Services
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United Kingdom
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Advertising Services
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100 - 200 Employee
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Research Analyst
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Jun 2018 - Jan 2020
M&C Saatchi World Services is a specialist agency which, through the power of communications and creativity, is focussed on tackling some of humanity's most challenging problems in fragile states around the world. M&C Saatchi World Services is a specialist agency which, through the power of communications and creativity, is focussed on tackling some of humanity's most challenging problems in fragile states around the world.
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HANDSWORTH ASSOCIATION OF SCHOOLS
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United Kingdom
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Education
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Placement Student
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Jan 2019 - Apr 2019
10 week work placement in association with the University of Birmingham. Designed and completed a research project examining the mental health needs and child poverty rates in Handsworth using spatial analysis and mapping techniques. Responsibilities included: - Headed up the marketing and relaunch of the Association through Social Media Management and designing of promotional material. - Logistical and operational assistance for the Association’s first conference, SENDFEST. - Confident use of digital mapping software such as DigiMap and ArcMap. - Collection of primary and secondary data using a variety of data collection methods. Show less
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Bedford Modern School
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United Kingdom
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Primary and Secondary Education
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1 - 100 Employee
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Receptionist
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Aug 2016 - Apr 2019
First point of contact for the school for enquiries by phone, in person and email. Receiving and sorting daily mail, visitors and deliveries. Maintaining updated records of office expenses and costs. Dealing with enquiries from the general public, parents, students and staff. Ascertaining reason for visit and assigning to the correct member of staff, along with issuing visitors passes. Taking payments, scanning and assisting with clerical tasks as required by the various Faculties, whilst carrying out Reception duties. Show less
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Royal Geographical Society (with IBG)
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United Kingdom
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Non-profit Organizations
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1 - 100 Employee
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Intern
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May 2018 - Jun 2018
Worked across various departments including Public Engagement and Communications and Research and Higher Education Department. Tasks included: -Maintenance of new website -Research for new projects -Data input for use in mobile app -Identifying trends in academic journals and maintaining digital records Worked across various departments including Public Engagement and Communications and Research and Higher Education Department. Tasks included: -Maintenance of new website -Research for new projects -Data input for use in mobile app -Identifying trends in academic journals and maintaining digital records
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Education
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University of Birmingham
Geography Bachelor of Arts with Honours, Second class upper division -
Sharnbrook Upper School
A level, Geography, Business Studies and English Literature
Community
