Principal Delivery Manager

• Oct 2023 - Present

Agile Program Lead

• Jun 2020 - May 2023

Defined strategy, delivered large-scale programs, and solved complex problems. Fostered engineering innovation and automation, reduced risk across the bank, managed through aggressive timelines & organizational changes, and cultivated high-performing leaders.- Led complex, award-winning programs: successfully migrated 3.5M+ accounts from the mainframe to the Cloud, resulting in a $2M annual operating cost reduction, a dramatically simplified product set, and almost no customer downtime; awarded Circle of Excellence.- Solved over a million data issues: acted as a product manager for a cross-functional team and established a prioritization, assignment, metrics, and communication process that ensured 99 percent of customer and account data issues were fixed on time.- Drove cybersecurity innovation across the organization: developed and scaled processes that allowed engineers to prioritize fixing the most important cyber security issues, improved efficiency, reduced lead time, and saved ~70 person hrs/wk.- Enabled senior leadership’s headcount planning and work prioritization: created, implemented, and adjusted a monthly capacity analysis report that broadcast the team’s work, supported objective achievement, and allowed teams & leadership to identify trends.- Created an inclusive, empowering, and inspiring team environment: conducted quarterly collaborative goal planning sessions using objectives and key results (OKRs), provided direct & actionable feedback to six direct reports, and coached & mentored across the job family.- Elevated the performance of the job family: led performance management for the entire Agile organization, redefined performance benchmarks, drove the creation of a new individual contributor Agile senior manager role, and recruited & interviewed candidates.- Created opportunities for associates to grow on their diversity, inclusion, & belonging journeys: created and led a biweekly Enterprise-wide Aspiring Allies in Action program. Show less

Agile Delivery Lead

• Jan 2019 - Jun 2020

Drove continuous delivery of high quality code through innovative practices, process improvements, and impediment removal as a member of two teams and a large program.- Ensured teams spent more time on highest-value-add work and less time on administrative tasks: created and implemented process improvements in a large-multi-line-of-business program.- Provided leadership with engaging information needed for key decisions and brought visibility to remaining work: constantly revamped program stakeholder communication.- Supported two high-functioning teams’ engineering excellence: innovated with planning, refinement, demo, peer review, and testing practices. Show less

Scrum Master

• Jan 2013 - Jan 2019

Led three teams that implemented enhancements, fixed defects, and built new capabilities for core banking applications.- Ensured three high-functioning, entirely virtual Agile teams consistently delivered high quality code for Capital One’s core banking application: effectively ran Agile ceremonies, including stand-ups, refinement, sprint planning, and retrospectives.- Ensured teams and the wider organizational community remained effective & compliant: provided coaching on delivery controls, software capitalization, organizational processes, CI/CD, and WS system administration requirements. Show less

Project Manager

• Dec 2011 - Jan 2013

Member of the Rollout & Implementation team for a large bank program responsible for updating hardware and software in 900+ bank and back office locations.- Accurately forecasted and managed $15 million budget: held monthly project spend to within ten percent of forecast every month.- Ensured executives, external vendors, and program team members could act on show-stopping defects: implemented daily defect reporting, prioritization, and communication enhancements.

Project Coordinator (contract employee)

• Aug 2011 - Dec 2011

Project coordinator of Rollout & Implementation team for a large bank program responsible for updating hardware and software in 900+ bank and back office locations. Self-initiated research that resulted in the project team meeting budget, project status, and risk compliance requirements. Panned, designed, and implemented project process training to other project managers on program that improved project compliance.

Winter Training Program Manager

• Nov 2009 - Mar 2018

Created and successfully managed the club’s first formal Winter Training program for 11 years, ensuring continuity of membership and engagement of rowers.

Vice President

• Jan 2011 - Dec 2012

Implemented the Board’s first strategic planning sessions, setting a clear direction and foundation for growth and sustainability. Ran the hiring and training processes for the club’s first Operations Manager. Applied for and received the first grant to help fund the club’s annual regatta.

Project Manager, Relationship Management

• Mar 2011 - Aug 2011

Worked cross-functionally with marketing, development, finance, and IT to create project plans and map processes that supported strategy and operations. Managed the Donor Choice program and communicated regularly with donors and several hundred non-profit agencies in the Greater Richmond area.

Administrative Assistant for Finance and Administration

• Nov 2009 - Mar 2011

Supported the Chief Operating Officer during United Way's $17 million fundraising campaign. Managed volunteers for four financial standing committees comprised of a diverse set of board members.

Assistant Director of Development

• Nov 2007 - Jul 2009

Partnered with a consultant in running a $4.6 million capital campaign. Managed community volunteers in fundraising efforts, and I maintained comprehensive donor database and managed key donor relationships. Partnered with a consultant in running a $4.6 million capital campaign. Managed community volunteers in fundraising efforts, and I maintained comprehensive donor database and managed key donor relationships.