Director

• Feb 2022 - Present

Marketing and Social Media Manager

• Mar 2017 - Feb 2022

Brand Services Assistant

• Dec 2016 - Mar 2017

I was responsible for helping Bicester Village retail brands to deliver excellent service levels and improve staff performance, to drive an increase in customer satisfaction and sales. Event Planning • Delivered and managed two job fairs for the retail brands within Bicester Village; both of which exceeded attendance targets and saw an increase in candidate numbers from 2016. (Achieved a 150% increase in candidate attendance - from 84 attending in October 2016 to 210 attending in January 2017). • Orchestrated event logistics and managed all marketing communications with retail brands and job fair participants. Data Management and Insight Generation • Coordinated a robust process to capture high quality data on employee needs from over 130 brands. • Developed reporting process, identified trends and shared insights with key stakeholders. • Assisted in the development and launch of the new Bicester Village talent acquisition software. Customer Relations and Training • Assisted in the execution of the different training modules for over 130 brands. • Provided technical and training support to the stores in Bicester Village concerning the “Coniq” customer tracking device. • Coordinated, configured the content and delivered a three hour training programme for the new Bicester Village talent acquisition software, to over 60 Hiring Managers. Show less

Shop Assistant

• Jun 2013 - Sep 2013

My role included interacting with team members and customers as a part-time coffee shop assistant. My typical duties included taking orders and serving customers within a fast paced environment, cleaning the store to maintain hygiene and a presentable appearance, and cash handling. My role included interacting with team members and customers as a part-time coffee shop assistant. My typical duties included taking orders and serving customers within a fast paced environment, cleaning the store to maintain hygiene and a presentable appearance, and cash handling.

Administration Assistant

• Jun 2012 - Sep 2012

I acted as a part-time administration assistant for the gardening company. My responsibilities included assisting clients over the phone and placing orders with suppliers, improving my communication skills, alongside inputting client purchase records onto the computer and banking money. I acted as a part-time administration assistant for the gardening company. My responsibilities included assisting clients over the phone and placing orders with suppliers, improving my communication skills, alongside inputting client purchase records onto the computer and banking money.

Contact Centre Agent

• Aug 2008 - Mar 2010

My role as a contact centre agent at Eckoh Technologies for Vue cinemas included responsibility over booking tickets for Vue Cinema customers throughout the U.K., as well as dealing with customer concerns. These were regarding any of the cinemas surrounding booking tickets, refunds and queries, but also dealing efficiently with more difficult concerns such as customer complaints. My role as a contact centre agent at Eckoh Technologies for Vue cinemas included responsibility over booking tickets for Vue Cinema customers throughout the U.K., as well as dealing with customer concerns. These were regarding any of the cinemas surrounding booking tickets, refunds and queries, but also dealing efficiently with more difficult concerns such as customer complaints.