Purchasing Agent

• Jun 2021 - Present

Supervisor, Courier Services and Department Secretary

• Feb 2019 - Aug 2021

*Build and design schedule for 3 departments including, Valet, Security, and Couriers*Budget adjustment and creation for fiscal year, for 4 departments over multiple locations*Policy writing and adjustment*Position control maintenance including Strata reporting on FTE’s (Actual vs Budgeted)*Attend to all PTO requests and employee absences*Conduct new hire candidate interviews*New hire orientation and veteran staff continuing education *Personnel needs including termed employee reporting, Job Requisitions, Annual Competencies, BLS, etc.*Department wide purchasing and facilities/maintenance requests for 4 departments*Daily operations assistance including but not limited to Emergency Management fill-in, emergent situation triage, personnel dispute resolution, etc.

Provider Support Specialist

• Jun 2018 - Feb 2019

*Pilot Program designed to assist primary care providers with HEDIS/NCQA requirements*Data mining in multiple EMR systems and analyzing practice procedures*Workflow and Best Practice assistance targeting quality metrics as defined by payor contracts*Educate and support providers regarding appropriate EMR documentation and EMR utilization*Quality improvement projects including practice coding evaluation and coordination of patient outreach *Pilot Program designed to assist primary care providers with HEDIS/NCQA requirements*Data mining in multiple EMR systems and analyzing practice procedures*Workflow and Best Practice assistance targeting quality metrics as defined by payor contracts*Educate and support providers regarding appropriate EMR documentation and EMR utilization*Quality improvement projects including practice coding evaluation and coordination of patient outreach

Population Health Management Specialist

• May 2017 - Apr 2018

Work in conjunction with primary care providers toward successful engagement in NYS CPC+ program Proactively communicate barriers and areas of concern that impact achievement of DSRIP goals Work in collaboration with large provider groups as conduit for data, resources, and tools to aid in quality improvement and cost reduction Identify needs of provider groups transitioning to value based careSupport providers with practice optimization initiatives utilizing process improvement training, shared work flows, and best practicesEngage with provider groups to optimize revenue, achieve quality goals and support care coordinationPromote efficiency through support of adherence to evidence-based medicine and providing performance metrics

Office Staff

• Dec 2016 - May 2017

Transition of primary care providers from paper-based systems to Electronic Medical Records Act as liaison to 3rd party vendorsMulti-line phone operations Communication of needs of office and staff to appropriate channels Responsible for all clerical functions within office setting including scheduling, daily appointmentsTriage of patient needs including medication refills, various prescription needs, follow up and referral appointments, etc.

Secretary

• 2015 - May 2017

Provide written and verbal communication between healthcare professionals in time sensitive manner Daily record keeping of staff assignments, admissions, discharges, unforeseen events, etc. Direct and inform staff of patient movement within hospital Attain and dispatch patient records regarding admission, discharge and continuation of care Provide trouble shooting support for office/ floor machinery Act as patient-to-care provider liaison Maintain and organize patient charts and information including physician consults, dietary needs, family correspondence etc. Triage incoming and outgoing phone calls, faxes, and emails

Bioskills Education Laboratory Coordinator

• Jun 2014 - Jan 2015

Key functions: capacity and time management for laboratory schedulingCoordination in all aspects of laboratory preparation of human tissue specimens, accessories, and work stations Laboratory maintenance including: identification of preventative maintenance, Laboratory cleanliness and organization, new product arrangement, maintenance of various laboratory apparatus, etc. Inventory management, and allocation Assist healthcare professionals (“hands-on” approach, as well as technology assistance, and task specific assistance)

Phlebotomist, Float

• Nov 2012 - Dec 2013

Key functions: Documentation precision, Patient relations,Coverage and extensive knowledge of 14 Patient Service CentersManagement and/or processing of: prescriptions, phone inquiries, insurance information, specimen requirement inquiries (etc.), from Doctor’s offices, patients, and affiliatesPerformance of: adept venipuncture, specimen processing, specimen shipping, and specimen troubleshootingPatient care, including: reaction care, information services, and general assistanceCreate and maintain a comfortable, and safe environment for patients, families, and coworkersCoordination and administration of “front office” activities

Preceptor

• Oct 2009 - Nov 2012

Key functions: Documentation precision, Efficient decision makingAcquaint new/veteran staff to ARC best practice procedures and techniques, ARC standard operating procedures, ARC directive resources, and compliance standards. Acquaint new/veteran staff to FDA, state, and local regulation requirements, procedures and guidelines including teaching of Quality Control and Preventative Maintenance techniques. Documentation and/or performance of: blood donor identifying/demographics information, physical examination, related health history information, donor records, quality control functions, venipuncture for allogeneic whole blood or apheresis procedures, and discontinuation procedures. Ensure privacy and security of protected health information upon mobile unit set-up.