Experience

Tressis

• Spain
• Financial Services
• 100 - 200 Employee

• Middle Office

  • Mar 2018 - Jun 2019

• Back Office

  • Jun 2016 - Mar 2018

  Back Office



Barclays

• United Kingdom
• Financial Services
• 700 & Above Employee

• Global Corporate Banking Workflow Management Coordinator

  • Sep 2014 - May 2015

  Following the sale of the Spanish business I was engaged in a role to help implement the GCB Workflow team, which was established to focus on undertaking all high volume transactional banking processes. This allowed for more value add activities to be undertaken by front line teams and also allowed the business to have a more commercial approach by identifying clients with high volume of manual processing where electronic methods were available. I managed this team of 10 – 12 individuals and… Show more Following the sale of the Spanish business I was engaged in a role to help implement the GCB Workflow team, which was established to focus on undertaking all high volume transactional banking processes. This allowed for more value add activities to be undertaken by front line teams and also allowed the business to have a more commercial approach by identifying clients with high volume of manual processing where electronic methods were available. I managed this team of 10 – 12 individuals and coordinating the workflow management aspect of the team. This required me to utilize my exceptional organizational skills, accurate daily resource planning and management, and in depth knowledge of our clients´ specific needs in order to reduce SLAs and maximize productivity while improving customer´s satisfaction. Remarkable contribution: • Getting the team to capture, log and track all client´s request on internal systems accurately and concisely on day of receipt, being the first team to achieve a 100% of work fully registered. This was an enormous improvement as this system is a key control tool for management. • Prioritizing workloads to ensure all time critical work is identified and action / escalated to ensure completion on day of receipt. • Investigating causes of the delays in turnarounds and contributing to push the team’s completion within SLA up to 96%. • Reviewing and analyzing MI for client base to identify trends, opportunities and share with the management team while following up any actions. • Successfully helped to implement several new processes in a timely manner, partnering with different teams and providing support and sharing best practices with my colleagues. • Designing and completing productivity sheets to ensure the accurate reporting of allocated cases and volumes across the team. • Undertaking any necessary action in order to deliver the best customer experience.

• Client Service Executive

  • Jun 2014 - Sep 2014

  Initially hired to be part of the Spanish service desk within the London Service Center for Global Corporate Clients based in Spain utilizing my language abilities. As a first point of contact for my clients I would help them with their inquiries and incidences about: commissions, balances, Direct Debits, local and international payments, credit limits, corporate cards, among many others..



Inditex

• Spain
• Retail
• 700 & Above Employee

• Cashier

  • Aug 2013 - May 2014

  Decided to take a career break to finish my MBA and then move to the UK in the pursuit of new opportunities. After my first job in the Financial Sector I moved to the UK to continue my learning and accumulate experience would increase my opportunity to develop a career in Finance. In the interim I worked for the first fashion retailer in the world in one of their stores in central London. Decided to take a career break to finish my MBA and then move to the UK in the pursuit of new opportunities. After my first job in the Financial Sector I moved to the UK to continue my learning and accumulate experience would increase my opportunity to develop a career in Finance. In the interim I worked for the first fashion retailer in the world in one of their stores in central London.



Opplus Operaciones y servicios S.A.

• Málaga Area, Spain

• Middle Officer/Back Officer

  • May 2011 - Jul 2013

  Part of the operations team providing support to BBVA´s Stakeholders from BBVA Banco Depositario. Despite having no previous experience in banking, they gave me the opportunity as they needed someone who was fluent in English and had excellent people skills to liaise with the many Hedge Funds their clients had investments in, which were mainly based in London and Dublin. Eventually, I not just dealt with Hedge Funds operations in an accurate and timely manner, but also actively assisted and… Show more Part of the operations team providing support to BBVA´s Stakeholders from BBVA Banco Depositario. Despite having no previous experience in banking, they gave me the opportunity as they needed someone who was fluent in English and had excellent people skills to liaise with the many Hedge Funds their clients had investments in, which were mainly based in London and Dublin. Eventually, I not just dealt with Hedge Funds operations in an accurate and timely manner, but also actively assisted and undertook self-development with support from my colleagues to up skill myself and acquire a global understanding of all the processes undertaken within the department. As a result I became fully qualified to perform four different roles across the team: • Daily cash transactions: Domestic transfers, international payments, FX deals booking. • Equity and fixed income trade: Order placement, trade matching, cash and asset management, monthly share reconciliation, price checks. Liaising with back office and funds administrators in order to obtain timely and accurate responses for the clients. • Hedge Fund trade: Processing subscription and redemption operations in accordance with specific guidelines, account balance, monthly NAV conciliation. Ensuring adherence to AML requirements and due diligences maintenance so that risk was minimized for both internal and external customers at all times. • National Deposits: Managed Fixed-term deposits end to end, from account openings, income control, cancellations, etc. Show less Part of the operations team providing support to BBVA´s Stakeholders from BBVA Banco Depositario. Despite having no previous experience in banking, they gave me the opportunity as they needed someone who was fluent in English and had excellent people skills to liaise with the many Hedge Funds their clients had investments in, which were mainly based in London and Dublin. Eventually, I not just dealt with Hedge Funds operations in an accurate and timely manner, but also actively assisted and… Show more Part of the operations team providing support to BBVA´s Stakeholders from BBVA Banco Depositario. Despite having no previous experience in banking, they gave me the opportunity as they needed someone who was fluent in English and had excellent people skills to liaise with the many Hedge Funds their clients had investments in, which were mainly based in London and Dublin. Eventually, I not just dealt with Hedge Funds operations in an accurate and timely manner, but also actively assisted and undertook self-development with support from my colleagues to up skill myself and acquire a global understanding of all the processes undertaken within the department. As a result I became fully qualified to perform four different roles across the team: • Daily cash transactions: Domestic transfers, international payments, FX deals booking. • Equity and fixed income trade: Order placement, trade matching, cash and asset management, monthly share reconciliation, price checks. Liaising with back office and funds administrators in order to obtain timely and accurate responses for the clients. • Hedge Fund trade: Processing subscription and redemption operations in accordance with specific guidelines, account balance, monthly NAV conciliation. Ensuring adherence to AML requirements and due diligences maintenance so that risk was minimized for both internal and external customers at all times. • National Deposits: Managed Fixed-term deposits end to end, from account openings, income control, cancellations, etc. Show less



Clever Aviation

• Málaga Area, Spain

• Airline passenger service agent

  • Mar 2010 - Oct 2010

  Provided best customer experience for world-leading airlines such as Delta Airlines, Lufthansa or Sterling Airlines, among others. Systems: Resiber, UCA. Provided best customer experience for world-leading airlines such as Delta Airlines, Lufthansa or Sterling Airlines, among others. Systems: Resiber, UCA.



GrupoGes

• Spain
• IT Services and IT Consulting
• 1 - 100 Employee

• Quality Analyst

  • Nov 2008 - Aug 2009

  Worked for GrupoGes´ GesHotels branch, where I made use of my knowledge of English, German and French to obtain the index of clients' satisfaction in hotels and other leisure establishments all along "Costa del Sol" area. Then guest´s feedback would be processed and evaluated, reinforcing management by means of bench-marking. Worked for GrupoGes´ GesHotels branch, where I made use of my knowledge of English, German and French to obtain the index of clients' satisfaction in hotels and other leisure establishments all along "Costa del Sol" area. Then guest´s feedback would be processed and evaluated, reinforcing management by means of bench-marking.



Air Europa

• Spain
• Airlines and Aviation
• 700 & Above Employee

• Airline passenger service agent

  • Feb 2008 - May 2008

  System: Gaetan. System: Gaetan.



Menzies Aviation

• United Kingdom
• Airlines and Aviation
• 700 & Above Employee

• Airline passenger service agent

  • Jun 2007 - Mar 2008

  Handling services for EasyJet based in AGP airport. System: IRES Handling services for EasyJet based in AGP airport. System: IRES