❚ BUSINESS ADMINISTRATOR / HR ADVISOR

• Nov 2019 - Present

Business Administration Responsibilities: ◊ Manage the efficient and smooth administration and operation of the office. ◊ Coordinate and run company functions. ◊ Manage office supplies, inc inventory, maintenance and registration. ◊ Oversee a safe and healthy environment, inc epidemic prevention and fire protection. ◊ Coordinate activities to promote and ensure a positive, engaging internal culture. HR Advisor Responsibilities: ◊ Work with HR Business Partner to deliver operational planning in line with people strategy. ◊ Provide best-practice HR support to line managers, inc investigations, disciplinary, capability and grievance issues. ◊ Assist HR Co-ordinator with training & compliance. ◊ Manage recruitment of staff inc screening, interviewing, induction, on-boarding. ◊ Co-facilitate internal development training with HR Business Partner. ◊ Coach/build capability of middle management to anticipate and mitigate organisational issues. ◊ Assist HR Business Partner in updating policies & procedures. ◊ Conduct exit interviews and work with HR Co-ordinator to ensure smooth transition. ◊ Promote company compensation and benefits programmes. ◊ Build effective working relationships with staff, providing guidance on a range of HR policies & issues. Major Achievements: ◊ Assisted Director to assess the operations USA branch. Discovered and implemented a number of improvements to save money and control costs as well as effectively managing purchasing. ◊ Assisted Leader to receive more accurate business reporting on a regular basis. ◊ Active in proactively supporting team members, leading to a high level of staff engagement and talent retention. ◊ Awarded further responsibility for business registration and taxation. ◊ Recognised by management for providing a consistently high level of support and service to all team members. ◊ Ensured all administration and HR activities were carried out professionally, using best-practice systems and processes. Show less

❚ MARKETING & SALES CONSULTANT

• 2019 - 2019

Key Responsibilities: ◊ Determine customer requirements and promote and sell services and products that meet their needs. ◊ Provide information on product ranges, prices, warranties, use and care. ◊ Assist with inventory control and participate in regular stocktakes. ◊ Lead direct marketing initiatives (such as cold calling and conducting onsite visits) to engage existing and prospective clients. ◊ Help drive sales by through effective merchandising. Major Achievements: ◊ Consistently achieved and exceeded all sales targets and Key Performance Indicators (KPIs) by going the ‘extra-mile’ to ensure the needs of the customer were met, as well as efficiently dealing with any complaints or issues. ◊ Demonstrated strong face to face customer services and sales expertise as well as practical skills in prioritising, multi-tasking and time management. Show less

❚ CUSTOMER SERVICES / SALES CONSULTANT

• 2018 - 2019

Key Responsibilities: ◊ Achieve challenging sales and customer services targets. ◊ Complete daily tasks and maintenance of the store. ◊ Ensure a friendly and courteous level of customer services when dealing with all customers and suppliers. ◊ Manage and resolve customer relations, complaints and refunds. ◊ Stack and display products and well as complete stock merchandising. Major Achievements: ◊ Consistently the top sales performer for the business. ◊ Successfully established a loyal customer base as well as strong referral and repeat business. ◊ Gained a solid understanding of retail practices, standards and procedures, including:  Legal requirements of the Fair Trading and Consumer Guarantees Act.  Key sales and customer services techniques. Show less

❚ BUSINESS MANAGER

• 2016 - 2017

Key Responsibilities:◊ Effectively manage and oversee the overall operations and financial performance of the business.◊ Lead all HR aspects for 7 staff (a manager, 2 wait staff and 4 chefs). This includes training, supervision, rostering, checking timesheets and performance, as well as assisting with recruitment if needed.◊ Negotiate with suppliers to obtain best quality foodstuffs and beverages at competitive prices.◊ Process, reconcile and bank high volume Eftpos and cash transactions on a daily basis as well as ensure creditors are paid on time.Major Achievements:◊ Highly commended by Owner for exceptional performance and for being a reliable, trustworthy, hardworking and highly capable manager. This has led to being entrusted with managing the whole operation (including sales and financial performance) in an almost entirely autonomous capacity.◊ Received very positive feedback from clientele on numerous occasions for the high standard of service and cuisine provided. Show less

❚ ASSISTANT MANAGER

• 2016 - 2016

❚ INTERPRETER

• 2015 - 2017

❚ MARKETING & SALES CONSULTANT

• 2015 - 2016

Major Achievements: ◊ Consistently achieved and exceeded all Sales Targets and Key Performance Indicators (KPIs). Major Achievements: ◊ Consistently achieved and exceeded all Sales Targets and Key Performance Indicators (KPIs).

❚ MARKETING AND SALES

• 2011 - 2013

Key Responsibilities: ◊ Support business growth and sales objectives by planning, developing and organising advertising and marketing policies, programs and campaigns. ◊ Advise executives and clients on advertising strategies and campaigns to reach target markets, create consumer awareness and effectively promote the attributes of goods and services. ◊ Coordinate production of advertising campaigns involving specialised activities, such as artwork, copywriting, media scripting / placement, TV and film production within time and budget constraints. Major Achievements: ◊ Played a key role in developing and implementing key marketing initiatives and campaigns that resulted in high sales and product turnover as well as ongoing brand and market leadership. ◊ Through a positive and engaging approach towards customers, generated strong referral and repeat business. Show less