Assistant Cook

• 2022 - Present

Chief specialist Retail banking VIP customers sales unit

• Sep 2007 - Mar 2018

Over the course of eleven years, as I improved my skills and changed positions, the tasks and functions changed to one degree or another, but the mentioned bellow remained unchanged: - Assisted VIP-customers with account inquiries, deposits, withdrawals, and other transactions. - Processed loan applications (multi- and non-purpose loans, auto loans, mortgage loans) and ensured all required documentation was complete. - Implementation and processing of SWIFT transfers. - Managed and maintained accurate records of customer accounts and transactions. - Responded to customer inquiries and resolved issues in a timely and professional manner. - Participated in team meetings to discuss best practices and develop strategies for improving customer service. - Ensured compliance with bank policies and procedures, as well as regulatory requirements. - Processing incoming requests from auditors and a timely report on the accordance of processes with internal bank rules and state laws. - Trained new employees on bank policies, procedures, and systems. Show less