Mokhtar Refaat
Senior Fulfillment specialist, Warehouse operation. at TFK- Claim this Profile
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Bio
Credentials
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Business Analysis
CourseraMar, 2022- Sep, 2024 -
Process Management
CourseraMar, 2022- Sep, 2024
Experience
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TFK
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Egypt
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Technology, Information and Internet
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1 - 100 Employee
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Senior Fulfillment specialist, Warehouse operation.
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Mar 2022 - Present
● Coordinate and working with Suppliers (Warehouse, Account Managers, Business Partners, etc.) to improve workflow.● Arranged with new supplier operation cycle (pickup location, contact person, RTV, etc.)● Continuously improve 1st Mile standard operating procedures by working closely with Couriers, business partners and receiving team.● Coordinate and work with Couriers to validate and align routes and new brands.● Track and analyze out-of-stock items per supplier and send a daily report.● Export daily orders from Shopify.● Sorting the data by brands and locations.● Check created orders which requested to cancel and duplicated from customers.● Send emails for brands to prepare requested items.● Confirm with couriers Pickup location and numbers of items.● Receiving items from couriers confirming its matching which customer request on the order.● Maintain inventory levels, stay alert when in need of restocking, and make replenishments on time with brands.● Send daily report containing Items collected and pending and out of stock items. Show less
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Orders processing, Warehouse Stock keeper.
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Mar 2021 - Mar 2022
● Receive all WH inbound & compare it with Pack list.● Make smart QC to confirm Items condition and description.● Storage inside WH based on brand location.● Make needed inventory and stock take.● Issue outbound items from WH stock according to picklist.● Update system with Inbound, Outbound, returns, cancelled items.● Check orders last update then printing AWB.● Print AWB according to Shipping partners distribution mapping.● Assist the Marketing and Sales Team with special requests (expedited orders, sample requests, etc.).● Follow-up with order fulfillment, delivery, and warehouse processes in a timely, efficient manner.● Track all orders via delivery software. Show less
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Xceed
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United States
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Packaging and Containers Manufacturing
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XCEED, GB-Ghabour Automotive Customer Service Agent.
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Dec 2019 - Mar 2021
● Accept and register bookings for Ghabour services. ● Offer alternatives to customers and potentially turn information calls into sales leads or identify other additional value-added services to customers when opportunities arise during interaction. ● Creating complaints on Oracle system as per customers’ requests. ● Following up with customers about their requests. ● Accept and register bookings for Ghabour services. ● Offer alternatives to customers and potentially turn information calls into sales leads or identify other additional value-added services to customers when opportunities arise during interaction. ● Creating complaints on Oracle system as per customers’ requests. ● Following up with customers about their requests.
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Alwan Events
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United Kingdom
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Events Services
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Alwan Events Logistics, Procurement Coordinator
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Apr 2014 - May 2018
● Contact suppliers to check materials availability and prices. ● Check supplier’s quotations received and choose best price with highest quality. ● Arrange with organizer type of event, numbers of audiences, Materials needed, etc. ● Arrange with transportation agencies event Place, required buses, dates and time for arrivals and departure. ● Arrange with photography for videos and photo session for event. ● Insure everything going smooth and perfect during the event. ● Updating customers with each step regarding event preparation. ● Updating vendors sheet with new vendors details such as category, contact person, address, phone, email, etc. Show less
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Education
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2014 - 2018
Dār Al-Ulūm at Cairo University
Bachelor's degree, Good
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