Experience

HITECHNOUR TECHNOLOGIES (HTN)

• Egypt
• Telecommunications
• 1 - 100 Employee

• Business Development Manager

  • Mar 2019 - Present

  Working as a Business development manager:  Following up new business opportunities and setting up meetings  Working closely with sales on proposals and pitches for business.  Demonstrating surveillance solutions to customers alongside members of the sales team.  Configuration and set up of tailored demonstrations.  Being current on market initiatives and trends.  Attending customer meetings and acting as a technical / industry expert.  Communicating new product developments to prospective clients  Provided product updates and technical advice to clients – Explained technical capabilities and business benefits of solutions to the customer from engineering level to senior executives.  Good Technical Knowledge in physical security (Axis , Honeywell , Milestone , Genetec , Nedap, FAAC and X-Ray auto-clear)



C&CC

• Business Development Manager

  • Jan 2018 - Mar 2019

  o Following up new business opportunities and setting up meetingso Working closely with sales on proposals and pitches for business.o Demonstrating surveillance solutions to customers alongside members of the sales team.o Configuration and set up of tailored demonstrations.o Being current on market initiatives and trends.o Attending customer meetings and acting as a technical / industry expert.o Communicating new product developments to prospective clientso Provided product updates and technical advice to clients – Explained technical capabilities and business benefits of solutions to the customer from engineering level to senior executives.o Ensuring that the surveillance’s products can deliver to the customer’s requirements.o Working closely with customers to understand and capture their requirements.o Replying to customers following requests for information and proposal requests.o Responsible for customer requirements analysis, systems configuration and support, liaising with the project team to ensure a successful delivery.o Monitors department issues and client complaints to define patterns and work to lessen those recurring issueso Regularly audits work being done and customer service being provided to ensure all standards are met and that repair work is carried out effectively, correctly, and thoroughlyo Overseeing the development of marketing literature.o Oversees team members performing inspections, preparing reports, and doing repairs; if necessary, carries out these job duties personally to ensure highest quality of work.

• Solution Design manager

  • Feb 2014 - Jan 2018

  o Leading new business opportunities with existing customers for new scope of activity and retention/renewal projects - providing both project leadership and solutions design support, and occasionally new business projects.o Providing support to the nominated vertical Business Development lead, through the solutions team, in developing commercially compelling and innovative solutions for new customers from data collection through to modeling/sizing, detailed costing, proposal input and presentation preparation.o High levels of interaction with the customer in conjunction with the sales and operational lead to position the ongoing solution development into a commercially attractive, winning proposition.o Architecture/designed some of the most complex solutions using the latest technology in IT solutionso Worked closely with customers on the technical requirements to provide technical solutions – Identified requirements, including technical details sufficient for product definitiono Initiated pre-sales activities, consulting services and products – Developed projects’ scopes (SOW, WBS, method statement and risk assessment) and prepared proposals.o Collaboratively support the sales cycle of the most strategic and complex clients, directly engaging with prospects and existing clients.

• senior Network/voip Engineer

  • Mar 2008 - Jan 2014

  Planning, procurement, designing, developing, configuring and commissioning networksand associated systems for network monitoring and incident management. o Network documentation and policy design/compliance.o Analyzing, evaluating and monitoring network infrastructure to ensure networks areo configured to operate at optimal performance. o Troubleshooting and diagnosing network problems, and determining the mostAppropriate means of resolving problems and issues to improve network performance. o Monitoring the overall performance of systems to assess the need for updates, upgrades ,enhancements, preventive maintenance and new systems, and recommending options for upgrading and improving the performance of systems. o Scheduling and conducting quality audit inspections.o Liaising with network carriers and external resources for these organizations; defining and monitoring contractual obligations, performance delivery and service level agreements.o Management and reconciliation of network supplier costs.o Design and implementation of the processes, procedures and operational management associated with high levels of network availability and risk management.



Ewest Egypt

• cairo

• Network Engineer

  • Dec 2006 - Jan 2008

  o Maintaining and administering computer networks and related computing environments including systems software, applications software, hardware, and configurations. o Performing disaster recovery operations and data backups when required. o Protecting data, software, and hardware by coordinating, planning and implementing network security measures. o Troubleshooting, diagnosing and resolving hardware, software, and other network and system problems. o Replacing faulty network hardware components when required. o Maintaining, configuring, and monitoring virus protection software and email applications. o Monitoring network performance to determine if adjustments need to be made. o Conferring with network users about solving existing system problems. o Operating master consoles to monitor the performance of networks and computer systems. o Designing, configuring and testing networking software, computer hardware, and operating system software.