Network Engineer

• Aug 2018 - Present

Remote Support Engineer

• Sep 2012 - Present

Duties:  2nd, 3rd line, VIP support and provide solution  Remote support & Active Directory support.  Citrix support  Troubleshooting and first time resolution of call  Liaise between the client, management and an onsite standby engineer during afterhours support  Tracks and manage calls maintaining the SLA and updating calls.  Monitor SCOM notifications SCCM/Altris  Software deployment  Troubleshooting and support  Manage and maintain deployment tool platform Office 365  Outlook Troubleshooting  VPN Setup and configuration  Create and manage users profiles Unified Communication  Office Communicator  OCS Access Project  Lyn/Skype RAS Security Console ( Citrix)  Account creation and updating the Microsoft Access Database  Installation, configuration and Troubleshooting of RAS Security  Users working from Home & Remotely  Device Dependent (RAS secured ID Token), Internet access Dependent  User request to transfer from RAS Token to NetScaler MFA Exchange Management Console:  Mail account creation  Request for Mail redirection  Migration of mailbox/domain Right Fax support/ Follow Me  Account creation  Installation  Configurations & Delegation of Rights  Troubleshooting Active Directory:  Creation of Generic Mailbox  Internet Access Management  Configuration of permissions and security access to Share drives  Creation of NT Accounts (Windows Login ID with OWA)  Add Bank owed PC to Domain  User Amendment  User transfer  Migration of share drives  Access to Share  Creation of Scan to Folder  Configuration of Scan Settings on printers  Creation of security Group  Creation of distribution and Mailing List  Access to mailing List  Mailbox Size increase  Temp Mailbox increases Apple Mobile Phone Support  Setting up IPAD  Apple IPhone Show less