Experience

Pharma Solutions Bangladesh Limited

• Bangladesh
• Pharmaceutical Manufacturing
• 1 - 100 Employee

• Officer, Customer Care

  • Mar 2023 - Present

  Providing excellent customer service and give precise information to the customer by ensuring customer satisfaction. Reporting time to time to the team leader for complicated issues. Identifying customer needs, clarify information and provide solutions. Providing excellent customer service and give precise information to the customer by ensuring customer satisfaction. Reporting time to time to the team leader for complicated issues. Identifying customer needs, clarify information and provide solutions.



ShopUp

• IT Services and IT Consulting

• Customer Experience Associate

  • Mar 2022 - Sep 2022

  Provided logistic services to customers and merchants upon their query. Took feedbacks and complaints from custormers and provided solutions. Applied knowledge for applicable SLAs. Provided logistic services to customers and merchants upon their query. Took feedbacks and complaints from custormers and provided solutions. Applied knowledge for applicable SLAs.



Dhaka Regency Hotel & Resort

• Bangladesh
• Hospitality
• 200 - 300 Employee

• Food And Beverage Intern

  • Dec 2021 - Feb 2022

  The hotel server plays a decisive role in customer satisfaction. From the simple café to the bar until the complete meal in the restaurant, his tasks may be different depending on his assignment … Always with the aim of providing a quality service. The server is in daily contact with international customers. This internship is therefore useful for developing its language levels. A restaurant internship would be the best way to start your career in the hospitality field. Kitchen internships are always a great way to learn how to work as a team and to organize yourself. Show less



Genex Infosys Limited

• Bangladesh
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Service Associate

  • Jan 2018 - Nov 2021

  Handled inbound telephone calls from customers. Delivered fast, friendly and knowledgeable service for routine questions and service complaints. Updated database after every call. Handled inbound telephone calls from customers. Delivered fast, friendly and knowledgeable service for routine questions and service complaints. Updated database after every call.



(MILVIK) BIMA

• Singapore
• Consumer Services
• 700 & Above Employee

• Telesales Representative

  • Jul 2017 - Dec 2017

  Out-bound tele-calling for selling mobile based insurance products. Call and pitch micro-insurance products to potential customers. Listened to & handle customer queries about products & services effectively. Out-bound tele-calling for selling mobile based insurance products. Call and pitch micro-insurance products to potential customers. Listened to & handle customer queries about products & services effectively.



Intelligent Image Management, Inc. (IIMI) USA

• United States
• Outsourcing/Offshoring
• 400 - 500 Employee

• Data Entry Operator

  • Dec 2015 - Jan 2017

  Input prescriptions of patients into spreadsheets to keep the database. Compiled data from source documents prior to data entry. Reviewed database entries to verify regulatory compliance. Input prescriptions of patients into spreadsheets to keep the database. Compiled data from source documents prior to data entry. Reviewed database entries to verify regulatory compliance.