Experience

SKECHERS SOUTH ASIA PRIVATE LIMITED

• India
• Retail
• 1 - 100 Employee

• Quality and Customer service

  • Mar 2021 - Present



Key Information Technology LLC

• United Arab Emirates
• IT Services and IT Consulting
• 100 - 200 Employee

• Quality Assurance Auditor

  • Jun 2018 - Apr 2020

  * Documented Standard Operating procedure for all the departments* Closely monitored and audited support cases as part of Case management* Provide regular feedback to agents to maintain high quality of service.* Reading of Legal Purchase & Sales agreements. To ensure the company does not agree to unacceptable clauses. * Documented Standard Operating procedure for all the departments* Closely monitored and audited support cases as part of Case management* Provide regular feedback to agents to maintain high quality of service.* Reading of Legal Purchase & Sales agreements. To ensure the company does not agree to unacceptable clauses.



Tech Mahindra Business Services

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Customer complaints officer

  • Jan 2016 - Mar 2018

  * To ensure all complaints are acknowledged in a timely manner and customers are kept informed throughout the complaints process.* Track all communication, problems, requests and ensure they are logged in properly.* Ensure consistency in quality, monitor,regulate and suggest strategic change in the operations* Acting Team coach for 12 new joiners and provide them On the job training. * To ensure all complaints are acknowledged in a timely manner and customers are kept informed throughout the complaints process.* Track all communication, problems, requests and ensure they are logged in properly.* Ensure consistency in quality, monitor,regulate and suggest strategic change in the operations* Acting Team coach for 12 new joiners and provide them On the job training.



SERCO GLOBAL SERVICES (UK) LIMITED

• Customer Service Executive

  • Apr 2014 - May 2015

  For EasyJet Airlines For EasyJet Airlines



Firstsource

• India
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Technical Support Specialist

  • Jan 2012 - Apr 2014