Experience

FlexLink

• Sweden
• Automation Machinery Manufacturing
• 700 & Above Employee

• Installation Manager

  • Jun 2020 - Present



CIMCON Lighting

• United States
• Wireless Services
• 1 - 100 Employee

• Field Service Manager

  • Dec 2019 - Jun 2020

• Customer Success Engineer

  • Mar 2018 - Jun 2020



Lighting Control Solutions

• United States
• Utilities

• Head Project Coordinator and Programmer

  • Apr 2014 - Mar 2018



MELA Sciences, Inc.

• United States
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Field Service

  • 2011 - Mar 2014



Lutron Electronics

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 700 & Above Employee

• Senior Technical Support Analyst

  • Mar 2005 - May 2012

  • Develop and program system databases for residential and commercial projects. • Analyze technical problems with customers on a daily basis, working closely with customers to determine and solve each issue quickly but efficiently.• Test and report to Engineering on products that range from basic wall-box, home, and commercial systems.• Provided field service to a variety of different businesses, including colleges, hotels, and doctors’ offices.



Hospira

• United States
• Pharmaceutical Manufacturing
• 700 & Above Employee

• Field Service Representative

  • Mar 2002 - Apr 2005

  • Identify and address reported problems on various medical equipment.• Guided customers through a “first look” training, helping them know when to call in a field service representative for service. • Supported customers over the phone and on-site. • Maintained an overall 85% success factor



Penn Biomedical Support

• Field Service Technician

  • Feb 2000 - May 2002

  • Enhanced patient care through the installation of a monitoring system that included Telemetry antenna systems, that automatically transmits and measures data.• Localized staff operations by installing and maintaining workstations and bedside equipment. • Devised system to update communications from faxing to scan and email.• Performed preventative maintenance on patient care equipment.



The Reading Hospital and Medical Center

• Biomedical Technician

  • Jun 1999 - Apr 2002

  • Developed time management skill with an aggressive medical equipment repair schedule.• Upgraded, calibrated, and Preventive Maintenance the Puritan Bennett 6200 Ventilator in a team environment, turning the product into an industry leading non-invasive ventilator.