Experience

Seagage Online Training Solutions
• Chief Technical Officer

  • Jan 2018 - Present


English3

• United States
• Education Administration Programs
• 1 - 100 Employee

• Chief Technical Officer

  • Jul 2015 - Present

• Technical Services and Translation

  • May 2009 - Present

  -LMS administration-Provide tech support to end users-Coordinate with client's tech department to solve problems-Content management-Interview and coordinate translators-English to Spanish translation of marketing and learning material-Supervise translation efforts in 10 different languages-Assist content developers and staff in other departments troubleshoot any technical problem-Create email templates for Marketing campaigns

• IT Support

  • May 2009 - Present

  - Help end users solve computer configuration problems- Create custom installers using Inno Setup to install and automate third party software installation on client's computer- Detect and fix bugs/incorrect English to Spanish translations- Perform remote installation of software- Manage software licenses for end users- LMS Management - Install plugins for LMS and customize themes for Moodle- Create written tutorials as well as video tutorials for staff training and end user training

• Assistant Chief Technology Officer

  • May 2015 - Jul 2015

  - Manage ticketing system- Work closely with programmers to help detect bugs and get them fixed- Replicate bugs reported by clients and document them in a video and/or written form- Identify online platform areas that have room for improvement- Work closely with client through emails and one-on-one meetings to ensure high customer satisfaction