Health Insurance Agent

• Aug 2021 - Present

Health Insurance Agent

• Aug 2021 - Oct 2021

Working part-time as a non-captive health insurance producer, selling Medicare Advantage products and offering advise to a diverse segment of the senior citizen population.

Senior Benefits Consultant

• Nov 2020 - Jul 2021

Working by remote system from home taking care of the Senior Citizen population who is looking to get into Medicare Advantage Plans, Medicare Supplements and Pharmacy Plans. Giving them the right counsel so they can wisely choose the plan that better fits their needs. Assist them both in English/Spanish as a Health and Accident Producer licensed in different states of the union. Working by remote system from home taking care of the Senior Citizen population who is looking to get into Medicare Advantage Plans, Medicare Supplements and Pharmacy Plans. Giving them the right counsel so they can wisely choose the plan that better fits their needs. Assist them both in English/Spanish as a Health and Accident Producer licensed in different states of the union.

Bilingual Customer Service Representative

• Mar 2020 - Nov 2020

 Perform inbound and outbound calls with any applicable party.  Take inbound calls and chats to answer customer inquiries regarding their lease agreement.  Data Entry when needed to support the lease process.  Processing ACH and credit card payments.  Manage lease payment schedules.  Coordinate merchandise repossessions or consignments.  Provide excellent, caring customer support to all customers.  Perform inbound and outbound calls with any applicable party.  Take inbound calls and chats to answer customer inquiries regarding their lease agreement.  Data Entry when needed to support the lease process.  Processing ACH and credit card payments.  Manage lease payment schedules.  Coordinate merchandise repossessions or consignments.  Provide excellent, caring customer support to all customers.

Collector

• Mar 2019 - Mar 2020

Being in charge of keeping in touch with a base of clients that have been late in their accounts for more than 30 and 60 days past due in their accounts. If members were late for more than 65 days, analyzed the reason why they were late, see their pattern of payments, contacted references, sent letters, e-mails and also looked for them in skip trace systems like Experian, etc and tried to reach them. If nothing like that worked automobiles were recommended to be repossessed by the credit union,… Show more Being in charge of keeping in touch with a base of clients that have been late in their accounts for more than 30 and 60 days past due in their accounts. If members were late for more than 65 days, analyzed the reason why they were late, see their pattern of payments, contacted references, sent letters, e-mails and also looked for them in skip trace systems like Experian, etc and tried to reach them. If nothing like that worked automobiles were recommended to be repossessed by the credit union, however our business was to try to get our members afloat and keep their vehicles through debt negotiation and payment arrangements. Show less Being in charge of keeping in touch with a base of clients that have been late in their accounts for more than 30 and 60 days past due in their accounts. If members were late for more than 65 days, analyzed the reason why they were late, see their pattern of payments, contacted references, sent letters, e-mails and also looked for them in skip trace systems like Experian, etc and tried to reach them. If nothing like that worked automobiles were recommended to be repossessed by the credit union,… Show more Being in charge of keeping in touch with a base of clients that have been late in their accounts for more than 30 and 60 days past due in their accounts. If members were late for more than 65 days, analyzed the reason why they were late, see their pattern of payments, contacted references, sent letters, e-mails and also looked for them in skip trace systems like Experian, etc and tried to reach them. If nothing like that worked automobiles were recommended to be repossessed by the credit union, however our business was to try to get our members afloat and keep their vehicles through debt negotiation and payment arrangements. Show less

Seasonal Customer Care Specialist

• Oct 2018 - Jan 2019

Served as a liaison between the customer and the e-commerce website for Walmart.com (parent company of Jet.com). As a customer care specialist I was in charge of receiving complaints about merchandise that was never received or delayed and funds refunded but never received, besides being computer support for customer issues on their accounts. Educating clients on the advantages of e-commerce shopping and also being on top of the list for stats on my team. Served as a liaison between the customer and the e-commerce website for Walmart.com (parent company of Jet.com). As a customer care specialist I was in charge of receiving complaints about merchandise that was never received or delayed and funds refunded but never received, besides being computer support for customer issues on their accounts. Educating clients on the advantages of e-commerce shopping and also being on top of the list for stats on my team.

Collections Specialist (Automobiles).

• Apr 2018 - Sep 2018

Being in charge of keeping in touch with a base of clients that have been late in their accounts for more than 30 and 60 days past due in their accounts. If members were late for more than 65 days, analyzed the reason why they were late, see their pattern of payments, contacted references, sent letters, e-mails and also looked for them in skip trace systems like accurint, etc and tried to reach them. If nothing like that worked automobiles were recommended to be repossessed by the credit union,… Show more Being in charge of keeping in touch with a base of clients that have been late in their accounts for more than 30 and 60 days past due in their accounts. If members were late for more than 65 days, analyzed the reason why they were late, see their pattern of payments, contacted references, sent letters, e-mails and also looked for them in skip trace systems like accurint, etc and tried to reach them. If nothing like that worked automobiles were recommended to be repossessed by the credit union, however our business was to try to get our members afloat and keep their vehicles through debt negotiation and payment arrangements. Show less Being in charge of keeping in touch with a base of clients that have been late in their accounts for more than 30 and 60 days past due in their accounts. If members were late for more than 65 days, analyzed the reason why they were late, see their pattern of payments, contacted references, sent letters, e-mails and also looked for them in skip trace systems like accurint, etc and tried to reach them. If nothing like that worked automobiles were recommended to be repossessed by the credit union,… Show more Being in charge of keeping in touch with a base of clients that have been late in their accounts for more than 30 and 60 days past due in their accounts. If members were late for more than 65 days, analyzed the reason why they were late, see their pattern of payments, contacted references, sent letters, e-mails and also looked for them in skip trace systems like accurint, etc and tried to reach them. If nothing like that worked automobiles were recommended to be repossessed by the credit union, however our business was to try to get our members afloat and keep their vehicles through debt negotiation and payment arrangements. Show less

Member Services

• Oct 2017 - Feb 2018

Helped out with different issues regarding members credit reports. Update their credit files, educate them about what is the best way on how to improve their credit, taking phone calls for customer service support. Being able to tell them the importance of having good credit toward their goal of getting a mortgage, new car or a credit card. Worked with FICO scores and showed customers how credit is given and what regulations are involved in this industry. Provided them with feedback on how… Show more Helped out with different issues regarding members credit reports. Update their credit files, educate them about what is the best way on how to improve their credit, taking phone calls for customer service support. Being able to tell them the importance of having good credit toward their goal of getting a mortgage, new car or a credit card. Worked with FICO scores and showed customers how credit is given and what regulations are involved in this industry. Provided them with feedback on how their credit is being managed, analyzed it and given them sound advice about it. Show less Helped out with different issues regarding members credit reports. Update their credit files, educate them about what is the best way on how to improve their credit, taking phone calls for customer service support. Being able to tell them the importance of having good credit toward their goal of getting a mortgage, new car or a credit card. Worked with FICO scores and showed customers how credit is given and what regulations are involved in this industry. Provided them with feedback on how… Show more Helped out with different issues regarding members credit reports. Update their credit files, educate them about what is the best way on how to improve their credit, taking phone calls for customer service support. Being able to tell them the importance of having good credit toward their goal of getting a mortgage, new car or a credit card. Worked with FICO scores and showed customers how credit is given and what regulations are involved in this industry. Provided them with feedback on how their credit is being managed, analyzed it and given them sound advice about it. Show less

Senior Collections Specialist

• Mar 2016 - Jun 2017

Maintained accurate records of past-due customer account activity. Managed workflow to exceed quality service goals. Kept up-to-date knowledge of products and service charges. Promptly responded to inquiries and requests from prospective customers and solved difficult customer issues. Met all the guidelines including service levels, handle time and productivity being also in the top five list of collectors in the whole company. Used empathy and common sense approach with debtors according with… Show more Maintained accurate records of past-due customer account activity. Managed workflow to exceed quality service goals. Kept up-to-date knowledge of products and service charges. Promptly responded to inquiries and requests from prospective customers and solved difficult customer issues. Met all the guidelines including service levels, handle time and productivity being also in the top five list of collectors in the whole company. Used empathy and common sense approach with debtors according with compliance laws. Knowledgeable of negotiation skills, worked with charged-off accounts, offered discounts and settlements, knew how to explain different contracts and used skip tracing to get a hold of clients. Show less Maintained accurate records of past-due customer account activity. Managed workflow to exceed quality service goals. Kept up-to-date knowledge of products and service charges. Promptly responded to inquiries and requests from prospective customers and solved difficult customer issues. Met all the guidelines including service levels, handle time and productivity being also in the top five list of collectors in the whole company. Used empathy and common sense approach with debtors according with… Show more Maintained accurate records of past-due customer account activity. Managed workflow to exceed quality service goals. Kept up-to-date knowledge of products and service charges. Promptly responded to inquiries and requests from prospective customers and solved difficult customer issues. Met all the guidelines including service levels, handle time and productivity being also in the top five list of collectors in the whole company. Used empathy and common sense approach with debtors according with compliance laws. Knowledgeable of negotiation skills, worked with charged-off accounts, offered discounts and settlements, knew how to explain different contracts and used skip tracing to get a hold of clients. Show less

Freelance Independent Sales Agent

• Aug 2015 - Feb 2016

Special Project Assistant

• 2001 - 2006