Experience

Lbox Communications
• United Kingdom
• Advertising Services
• 1 - 100 Employee
• Production Administration Assistant

  • May 2021 - Present


UKAS

• United Kingdom
• Non-profit Organizations
• 200 - 300 Employee

• Post Visit Administrator

  • Jun 2019 - Dec 2019

  -Process documentation (evidence, feedback, reports) and inputting into the internal CRM database. -Liaise with customers, assessors, invoicing and finance teams, and all relevant departments. -Manage queries, deal with complaints. -Create and send quotes to clients, create, receive, and process purchase orders, financial administration. -Train new starters, organise their schedule and working environment, distribute workload. -Work between two systems, ensure information is held on the correct database. -Participate in improvement events, propose changes. -Liaise with different departments - medical laboratories, forensics, environmental, engineering. -Track and chase overdue or outstanding documentation required for case closure. Escalate as appropriate to relevant department heads. -Booking Meeting Rooms. Show less



T.M.Lewin

• United Kingdom
• Retail
• 100 - 200 Employee

• Assistant Store Manager

  • Sep 2010 - Aug 2018

  Front of house - Responsibilities - Communicating with customers by phone or face to face regularly. - Leading the team by example, working closely with them in a positive ‘can do’ environment. - Ensuring customers expectations are exceeded whenever possible. - Promptly addressing, empathising and working towards positive outcomes where service has fallen short of customer expectations. - Understanding the needs and expectations of a customer as an individual. - Working with the team to help develop their strengths and provide any training needed to help maximise their skills so that they are confident in their role and providing the support needed to progress further. - Coordinating the team to complete day to day duties and working towards weekly sales and performance targets. - Multi-tasking and managing daily operations in a very busy flagship store. Back of house – Responsibilities -To ensure that the payroll timesheet was completed in time and working with the payroll department to rectify any discrepancies. - Reading reports both for figures and products so that any areas that need targets are planned and executed for better results. - Checking our daily sales performance report to advise the team if we are up or down and provide positive motivation when needed. - Ensuring all paperwork is filed away in the relevant file or sent to the correct department. - Banking and cashing up the tills ensuring any mistakes are investigated and rectified. - Corresponding by email with various departments in head office and completing any tasks that arise. - Schedule management, ensuring the rotas are completed and staff availability and holidays are checked. - Ensuring all merchandising is done to a high standard, including creating both shop and window displays and movements, as well as doing visual merchandising. Show less


NAUTICALIA LIMITED
• Retail
• 1 - 100 Employee
• Supervisor (Trainee Assistant Manager)

  • Feb 2010 - Sep 2010

Build-A-Bear Workshop
• United States
• Retail
• 700 & Above Employee
• Sales Assistant

  • Jul 2008 - Feb 2010