Moira Stephen
Liaison Services Manager at Heriot Watt University, Edinburgh- Claim this Profile
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Bio
Steven Salvini
Moira has recently moved out of her comfort zone of Senior IT Trainer to act up as Head of User Services. This is at a time of great uncertainty for her and her team. Despite this she has already made a major impact, giving a strong lead and painting a clear picture of how she wants her new area to develop over time.
Peter Methven
My contact with Moira has been both as a colleague and as a trainee. Moira's knowledge of IT training and ability to pitch her training to her audience is superb. Moira has also drastically improved the IT department at Heriot-Watt's communication with their customers. Using a mixture of social media, email and timely updates to a website Moira has effectively communicated both her well planned training schedule and the wider messages from the IT department. Moira is professional, articulate, inteligent and approachable, and in my experience nothing a trainee / student asked was ever too much trouble for Moira.
Steven Salvini
Moira has recently moved out of her comfort zone of Senior IT Trainer to act up as Head of User Services. This is at a time of great uncertainty for her and her team. Despite this she has already made a major impact, giving a strong lead and painting a clear picture of how she wants her new area to develop over time.
Peter Methven
My contact with Moira has been both as a colleague and as a trainee. Moira's knowledge of IT training and ability to pitch her training to her audience is superb. Moira has also drastically improved the IT department at Heriot-Watt's communication with their customers. Using a mixture of social media, email and timely updates to a website Moira has effectively communicated both her well planned training schedule and the wider messages from the IT department. Moira is professional, articulate, inteligent and approachable, and in my experience nothing a trainee / student asked was ever too much trouble for Moira.
Steven Salvini
Moira has recently moved out of her comfort zone of Senior IT Trainer to act up as Head of User Services. This is at a time of great uncertainty for her and her team. Despite this she has already made a major impact, giving a strong lead and painting a clear picture of how she wants her new area to develop over time.
Peter Methven
My contact with Moira has been both as a colleague and as a trainee. Moira's knowledge of IT training and ability to pitch her training to her audience is superb. Moira has also drastically improved the IT department at Heriot-Watt's communication with their customers. Using a mixture of social media, email and timely updates to a website Moira has effectively communicated both her well planned training schedule and the wider messages from the IT department. Moira is professional, articulate, inteligent and approachable, and in my experience nothing a trainee / student asked was ever too much trouble for Moira.
Steven Salvini
Moira has recently moved out of her comfort zone of Senior IT Trainer to act up as Head of User Services. This is at a time of great uncertainty for her and her team. Despite this she has already made a major impact, giving a strong lead and painting a clear picture of how she wants her new area to develop over time.
Peter Methven
My contact with Moira has been both as a colleague and as a trainee. Moira's knowledge of IT training and ability to pitch her training to her audience is superb. Moira has also drastically improved the IT department at Heriot-Watt's communication with their customers. Using a mixture of social media, email and timely updates to a website Moira has effectively communicated both her well planned training schedule and the wider messages from the IT department. Moira is professional, articulate, inteligent and approachable, and in my experience nothing a trainee / student asked was ever too much trouble for Moira.
Credentials
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MSTROFC07: Microsoft Certified Application Specialist Instructor
MicrosoftJun, 2009- Nov, 2024
Experience
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Heriot Watt University, Edinburgh
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United Kingdom
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Architecture and Planning
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200 - 300 Employee
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Liaison Services Manager
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May 2013 - Present
Management of the recently created Liaison Services team, which consists of Subject Librarians, Research Support Librarian, Effective Learning Advisor, Desktop Support Specialists, IT Development Manager. Responsible for facilitating, encouraging and enabling staff to exploit liaison opportunities with other areas of the university, to ensure that both staff and students benefit from the services we provide. Management of the recently created Liaison Services team, which consists of Subject Librarians, Research Support Librarian, Effective Learning Advisor, Desktop Support Specialists, IT Development Manager. Responsible for facilitating, encouraging and enabling staff to exploit liaison opportunities with other areas of the university, to ensure that both staff and students benefit from the services we provide.
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Heriot-Watt University
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United Kingdom
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Higher Education
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700 & Above Employee
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Acting Head of User Services
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Jan 2012 - Apr 2013
User Services encompasses the IT Helpdesk, Desktop support specialists, IT Training and communications.I recently moved into the post of Acting Head of User Services with responsibility for leading, managing and developing this team at a time of uncertainty and change.The position is temporary, pending developments
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Senior IT Trainer
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Jul 2006 - Jan 2012
Development and delivery of customised IT Training courses for university staff and students.Conduct training needs analysis for staff and develop programs to enable staff to make more effective use of IT in their job role.Develop and deliver training programs to support university IT projects.
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Freelance Author
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Jan 1995 - Dec 2011
Author of various IT User books for Butterworth-Heinemann and Hodder & Stoughton Also syllabus books for Administration and Business Studies courses (Standard Grade, Intermediate & Higher) for Leckie & Leckie and Bright Red Publishing Author of various IT User books for Butterworth-Heinemann and Hodder & Stoughton Also syllabus books for Administration and Business Studies courses (Standard Grade, Intermediate & Higher) for Leckie & Leckie and Bright Red Publishing
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Curiculum Manager
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Oct 2003 - Jun 2006
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Lecturer/Senior Lecturer
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Oct 1983 - Oct 2003
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Education
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1975 - 1978
The University of Edinburgh
BA, History
Community
