Experience

IT'SUGAR

• United States
• Retail
• 200 - 300 Employee

• Learning and Development Manager

  • Jul 2021 - Present

  Fort Lauderdale, Florida, United States • Identified and assessed current and future training needs through job analysis and performance appraisals for the Nation’s largest specialty candy retailer with over 100 locations in the United States and Canada. • Migrated IT’SUGAR from Litmos to Absorb and created Sugar University on the Absorb platform, designing and implementing a comprehensive LMS experience for over 1000 Cast Members, Managers, and Executives. • Developed and facilitated OneBBX University, including the two-day… Show more • Identified and assessed current and future training needs through job analysis and performance appraisals for the Nation’s largest specialty candy retailer with over 100 locations in the United States and Canada. • Migrated IT’SUGAR from Litmos to Absorb and created Sugar University on the Absorb platform, designing and implementing a comprehensive LMS experience for over 1000 Cast Members, Managers, and Executives. • Developed and facilitated OneBBX University, including the two-day Accelerate Management Workshop for 200+ Managers in the BBX Organization. • Monitored and evaluated training initiative effectiveness, success, and ROI using data from various sources, including surveys, assessments, and focus groups. • Created an on-brand onboarding experience that utilized virtual and in-person components to effectively align Associates with the IT’SUGAR Core Values on day one. • Facilitated fun and energetic workshops, Lunch & Learns, in-person training, and other company events to ensure buy-in and retention. • Planned and executed virtual training events to bring the Sugar University experience to any location, using Microsoft Teams and Absorbs Instructor Led Training features. • Conceptualized, designed, and implemented Annual Performance Reviews based on Korn Ferry’s Competencies and specific to every position in the organization. • Expedited company and departmental initiatives as the Communication Team Leader through newsletters, calendars, emails, and webinars. Show less



REEF

• United Kingdom
• Leasing Real Estate
• 1 - 100 Employee

• Corporate Training Content Manager

  • Nov 2020 - Jul 2021

  Miami, Florida, United States • Created an original training curriculum for Reef Technologies, which commingled the company's recipes and operating procedures, to train Kitchen’s Associates effectively. • Managed, directed, and motivated the multimedia team in the daily production of videos and online content, as well as the scope of the material and future planning to meet Reef's interactive media objectives. • Oversaw workflow and deadline schedules within Reef Technologies' evolving Kitchens… Show more • Created an original training curriculum for Reef Technologies, which commingled the company's recipes and operating procedures, to train Kitchen’s Associates effectively. • Managed, directed, and motivated the multimedia team in the daily production of videos and online content, as well as the scope of the material and future planning to meet Reef's interactive media objectives. • Oversaw workflow and deadline schedules within Reef Technologies' evolving Kitchens division. • Presented evolving ideas for new brand training, and facilitated the creation of that training, in a fast-paced, startup environment. • Streamlined Reef Technologies' original training content, at a fraction of the cost, with a consistent eye on creating enhanced ways to train our employees of the future. • Collaborated and planned with project management directors and teams. • Assisted with special projects as needed and readjusted earlier programs to keep up with an ever-changing business's constant growth and needs. Show less



Sysco

• United Kingdom
• Food & Beverages
• 1 - 100 Employee

• Learning and Development Manager

  • Jan 2020 - Mar 2020

  West Palm Beach, Florida Area • Coordinated and facilitated training for 300+ employees within the Leadership, Sales, Merchandising, Operations, and Customer Service divisions. • Onboarded new Sysco employees and monitored during the twelve-week Sales Orientation Course as part of the Southeast Learning and Development Team. • Facilitated off-campus training weeks for new sales employees of the Southeast region using Sysco's Partnership Selling Process and Associate development benchmarks. • Demonstrated change… Show more • Coordinated and facilitated training for 300+ employees within the Leadership, Sales, Merchandising, Operations, and Customer Service divisions. • Onboarded new Sysco employees and monitored during the twelve-week Sales Orientation Course as part of the Southeast Learning and Development Team. • Facilitated off-campus training weeks for new sales employees of the Southeast region using Sysco's Partnership Selling Process and Associate development benchmarks. • Demonstrated change leadership practices while working with other teams to evaluate local talent and assess where training opportunities could be implemented. • Produced original content using Sysco's core pillars to lead the sales team in webinars, meetings, and digital communications. • Onboarded 120 team members during COVID-19 Outbreak to Microsoft Teams to continue training programs. • Created training procedure manuals, guides, and course materials for Sysco University. Show less



Paramount Marketing Group

• Advertising Services
• 1 - 100 Employee

• Account Executive

  • Oct 2013 - Dec 2019

  West Palm Beach, Florida Area Training and Development • Partnered with senior leadership to assess training and development needs and recommend ad hoc training courses. • Created training procedures for the South Florida office. • Trained new hires as they joined the office and created employee onboarding materials for their new hire process. • Created, planned, and presented multiple forms of sales skills training. • Engaged distributor sales teams in General Sales Meetings, Vendor Fairs, and District… Show more Training and Development • Partnered with senior leadership to assess training and development needs and recommend ad hoc training courses. • Created training procedures for the South Florida office. • Trained new hires as they joined the office and created employee onboarding materials for their new hire process. • Created, planned, and presented multiple forms of sales skills training. • Engaged distributor sales teams in General Sales Meetings, Vendor Fairs, and District Huddles with captivating training seminars and relevant market intel regarding Affinity manufacturers. • Instituted new training modules at quarterly Affinity Sales Meetings. • Used market and culinary expertise to create extensive training modules to be used as a review of sales and commission dollars. Modules included channels of distribution, sales efficiencies, data analysis, and market relevance. Account Executive | Client Manager • Created innovative client solutions that led to the recognition of being one of the top five Broker Account Executives for Sysco Southeast Florida. • Managed a consistent increase in broker commissions for the duration of the role. • Managed eight of Affinity Paramount's valued manufacturers. • Communicated daily with manufacturer Region Managers. • Managed and tracked sales commissions. • Executed daily sales calls with Sysco Southeast Florida's salesperson team. • Worked with the MA's and District Managers to bring creative ideas and facilitate sales in top accounts. • Managed daily sales and activities for Key Account Specialists • Excelled in follow-up and relationship building while liaising between brokers, customers, and management. Show less