Sr.Business Analyst

• Mar 2023 - Present

(Erp Consultant) as a Senior Technical Support and Sale's Executive

• Mar 2019 - Jul 2020

1. System implementation and training to new signed up customers 2. Approaching potential clients to present our ERP(Module) & Mobile App. 3.Provide technical/ customer support via phone, email and web based tools. 4.Work closely with product development team to keep updated on products and its functionalities. 5.L2 Support manages the ticket system (Create tickets against any issues notice by them) 6. Presenting the system in detail to principal/director of potential clients 7. Basic training to admin/staff 8. All other activities required to grow business in the region 9. Everything else required to keep customer delight to bring more business 10. Business proposal and negotiation 11. Take Pre-sales and Post-sales calls. Show less

Enterprise Resources Planning Consultant(Sr.I.T.Executive)

• Jun 2015 - Feb 2019

Jagran ERP system which is built on Oracle 10g (Oracle Forms & MIS Reports) used by company to schedule/manage/monitor all financial transaction and day to day entries. Modules in Jagran ERP- Finance, HR, Production, Newsprint, Inventory, Advertisement, Wastage, Circulation. Technical Contribution:- 1. Provide training to new users and guideline to do work through Software. 2. Understand the queries of users and resolve them on daily basis by coordinating with developing team. 3. Provide technical/ customer support via phone, email and web based tools 4. Provide technical support in business process operation. 5. Provide to give permission to user with Hierarchy set through software. 6. Maintain Troubleshooting, user guide and documentation of the product. 7. Help in implementation in the form /Software change/Debug/Data change. 8.Work closely with product development team to keep updated on products and its functionalities. 9. Well knowledge about Citrix Server & Remote Desktop. 10. Implementation in form according to new concept of Good Services Tax(GST). 11.L2 Support manages the ticket system (Create tickets against any issues notice and Solve them.) Technical support in Erp modules in forms n report., implementation , provides business process ,etc.cordinate with developer team n client according to requirement. Show less

I.T.Executive

• Oct 2013 - Nov 2014

Admin Troubleshoot. Admin Troubleshoot.