Experience

Snappfood

• Iran
• Technology, Information and Internet
• 700 & Above Employee

• Business analyst Manager

  • May 2021 - Present

  * Defining Key Result based and KPIs based on objectives and strategies * Monitoring and analyzing process inputs and KPIs and designing initiatives for improvement and achieve goals * Designing incentive structure to improve the performance of operation teams * Improving business processes by collecting feedback of experience for detecting reasons for dissatisfaction (Survey, Interview, …) * Defining vendor journey and improve touchpoints and interaction * Building and managing experience analyst team * Defining process to investigate non-cooperation vendors and logic for identify vendors with high potential for churn and touch proactively * Analyzing vendor persona and defining initiatives for improve their performance and experience * Increasing the speed of operation processes and reducing the rework rate * Identifying the weaknesses and strengths of the business and defining improve plans with the cooperation of stakeholders Show less



Gam Electronics Co.

• Iran
• Software Development
• 1 - 100 Employee

• Business Development Supervisor

  • May 2017 - May 2021

  * Maximizing customer lifetime value by using a change in customer support process * Defining KPIs for sales and support team and monitoring them * Defining costumer journey and determining touch points and points of customer dissatisfaction * Implementing & Optimizing experience metrics such as Csat /CES/ NPS/ TTR/ CLV * Establishing marketing goals based on previous performance and market forecasts * Developing marketing plans and new methods of market penetration based on market research * Research and analyze market trends, pricing schedules, competitor products, and other relevant information to form marketing strategies * Developing product positioning and messaging that differentiates the products in the market * Planning and implementing sales strategies and promotion budget to meet targets Show less