Experience

PressReader

• Canada
• Information Technology & Services
• 200 - 300 Employee

• CRM Business Analyst

  • Sep 2022 - Present



Nature's Path Foods

• Canada
• Food and Beverage Manufacturing
• 200 - 300 Employee

• Business Analyst - Business Intelligence

  • Oct 2021 - Apr 2022

  - Worked with director of IT and business team to improve sales dashboard - Worked with Logistics VP to start creation of a new dashboard - Worked on improving the performance of different dashboards and reports - Examined current BI architecture and data sets and provided recommendation to developers to improving the design. - Worked with developers to make the design improvements and test them. - Worked with director of IT and business team to improve sales dashboard - Worked with Logistics VP to start creation of a new dashboard - Worked on improving the performance of different dashboards and reports - Examined current BI architecture and data sets and provided recommendation to developers to improving the design. - Worked with developers to make the design improvements and test them.



The Conference Board of Canada

• Canada
• Research
• 100 - 200 Employee

• Senior Systems Business Analyst

  • Jan 2021 - Sep 2021

   Administered and managed MS Dynamics F&O  Was in charge of F&O test automation project  Worked very closely with PMs, directors, CFO and other cross-functional teams on enterprise project to overhaul company applications. I created an in-depth document that involved high-level and technical details of current company infrastructure, applications and connective components.  Worked very closely with other business teams in delivering research and financial data on a regular basis and troubleshooting issues.  Demonstrated excellent communication both in-person and in written forms. Show less



Legal Aid BC

• Canada
• Legal Services
• 100 - 200 Employee

• CRM APPLICATION AND SYSTEMS ANALYST AND QA

  • Oct 2018 - Jan 2021

   Administered and supported a highly customized and complex Microsoft Dynamics On-premise installation a vast database of clients, lawyers, financial information and their interactions with multiple other applications with over 250 users with varying roles  Known as the Go-To-Guy for data related issues, migrations and reporting  Managed a few integration projects with finance software (Sage) in which obtained business requirements and documented, worked very closely with the developers and performed end to end testing for managing the lawyer creation and updates, invoice and payment creations data flow between CRM and ERP  Worked very closely with developers, business analysts, PMs and users to successfully implement new requirements and feature requests through the development lifecycle from development environments to QA, UAT and production environment  Performed critical functional, regression and smoke testing through the different environments by developing test scripts and change management plans administered in Jira (proficient in using Jira and Confluence)  Performed data migration and Master Data management using Microsoft Integrated Services (proficient in designing and using complex SSIS packages and tasks)  Performed very involved ad hoc queries and complex troubleshooting by writing T-SQL queries through the SSMS and Microsoft Profiler  Worked very closely with users through meetings and day to day interactions to facilitate UAT testing, daily support management and obtaining user needs and new feature requests  Performed moderate integrated SharePoint support Show less



Office Lab

• Iran

• MEDICAL LAB BUSINESS ANALYST AND IT IMPLEMENTER

  • 2017 - 2018

   Automated the business processes in medical labs from a paper system into a computerized system  Gathered business requirement from clients  created a SQL database to support the backbone for companies’ data and inputs  Provided dashboards and reports to facilitate their growth using Google Charts.  Worked with clients to ensure data is within standards in tests such as regression  worked with medical labs to implement breakthrough studies that were new from universities and other studies Show less



Catapult ERP

• Vancouver, Canada Area

• CRM Consultant

  • 2016 - 2017

   Supported Dynamics CRM software implementations  consulted with clients to assess their business needs  Documented all the business needs into a CRM design document  Delivered a presentation to clients to demonstrate all the features of CRM software  Helped the clients choose the best features possible for their implementation  Configured a solution for the clients and implemented the solution on their site  Ensure the solution is bug free and up to standards for the client  Performed QA in UAT and dev environments to ensure that solution is up to standards and bug free  Provided excellent post sales and implementation support to ensure end to end implementation is complete and to the satisfaction of the customer Show less



Glacier Media Group

• Canada
• Information Services
• 100 - 200 Employee

• QL AND APPLICATION ADMINISTRATION AND IMPLEMENTATION

  • Feb 2013 - Mar 2016

   Administered and implemented a critical POS and finance application called DTI Media Plus along with SQL server which it was powered by.  Instrumental in gathering requirements from end users in integration projects and documenting for our developers and working with both sides for end to end successful completion of the project  Led ongoing support of end users  Crafted and ran stored procedures to update data in the database  Crafted queries to insert data into the database to support certain features in the application  Crafted and ran complex queries to retrieve data from the database that wasn't supported by the application involving joining multiple tables and aggregations.  Ran profiler to troubleshoot application reporting errors  Worked with VPs, directors, controllers and line managers to craft work flows  Crafted and tweaked business rules on the application to cater towards business needs  Implemented application for new sites and users  Provided full training for users  Created reports using SSRS for higher management Show less



Webtech Wireless

• Wireless Services
• 1 - 100 Employee

• Technical support level 2

  • May 2006 - May 2011

  TECHNICAL SUPPORT SPECIALIST L2 TEAM LEAD – WEBTECH WIRELESS INC, BURNABY, BC 2006 – 2011 Worked in a team of Support Engineers as a team lead supporting Sales, hardware, software, and server side. ACCOMPLISHMENTS AND ACHIEVEMENTS: Led a team of 3-4 L1 representatives for 2 years helping reduce customer response turnaround time. SPECIAL RELEVANT TASKS/DUTIES:  Demonstrated ability to multitask  Demonstrated proficiency with MS products (Excel, word, etc…) COMPANY ACTIVITIES: Known as a great contributor to Webtech’s Social committee Show less