Experience

BATIC Investment & Logistics Company

• Saudi Arabia
• Investment Management
• 1 - 100 Employee

• Information Technology Business Partner

  • Oct 2019 - Present

  • Developed work plans, gathered and synthesized data, led analyses and implemented recommendations to define, structure and execute strategic and operational initiatives. • Managed strategic partnership initiatives to drive measurable outcomes and deeper relationships with cross-functional teams. • Identified opportunities to use technology and automation to enhance communication between teams and achieve business success. • Tracked trends and suggested enhancements to both challenge and refine company's product offerings. • Built loyal account base and long-term business relationships with IT Services accounts. • Developed and implemented high-quality work environment as measured through employee satisfaction ratings. • Devised, deployed and monitored processes to boost long-term business success and increase profit levels . • Monitored accounts, ledgers and reporting systems to comply with regulatory requirements and corporate policy standards. Show less



AMNCO

• Saudi Arabia
• Security and Investigations
• 100 - 200 Employee

• Technical Support Specialist

  • Jul 2017 - Oct 2019

  • Software analysis. • Testing and implementing systems. • Troubleshooting a variety of computer issues. • Developed and tested new product offerings prior to release to assist development team in bug identification. • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed. • Explained technical information in clear terms to non-technical individuals to promote better understanding. • Removed malware, ransomware and other threats from laptops and desktop systems. • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution. • Configured hardware, devices and software to set up work stations for employees. Show less