Director Of Technical Services- Canada

• Jul 2022 - Present

Senior Field Service Engineer Level 4 ( UPS Systems )

• Jan 2013 - Present

• Serving as expert in hard troubleshooting and repairing of all types of UPS systems up to 1.6 MVA and relevant malfunction equipment.• Utilizing the engineering processes and schematics to rectify the malfunction UPS system.• Power quality assessment of critical sites, Data Centers & telecommunication to advise the required equipment’s for back up power and power quality.• Providing hands-on all types of UPS technical support, advice and mentoring to all levels of Personnel & Engineers.• Technical engineering support and Data to Customer Issues and other field service Engineers.• Reviewing design, drawings, specifications and customer requirements for newly engineered components and processes on any UPS and power quality systems.

Senior Field Service Engineer ( UPS Systems )

• Dec 2006 - Jan 2013

• Performed hard Troubleshooting, commissioning, installation, calibration, new projects calculation and prevent maintenance of all type of the UPS systems (10KVA - 750KVA) At the IT Centers, Airports, Banks, Hospitals, TTC, Rogers, Bell, TELUS, OLG, EMS, Ontario power plants (OPG). • Maintenance and troubleshooting of all malfunctions systems related to UPS and Power conditioner.• Supervised GE UPS project and BTECH in Saudi Arabia Petroleum stations projects.• Documented each projects, process and testing details along with the technical specifications of the UPS systems. • Supervised the GE UPS Projects at the most TTC stations and Hospitals in Canada.• provided technical engineering support and Data to Customer Issues and internal events.• Designed and build Battery impedance tester and current transducer & IGBT checker.• performed Technical Training to the Power Wright service Technicians and customers. • Performed hard troubleshooting & repair of LP33 & SG GE UPS down to components level and PCB boards. • Tracking, reviewing, and analyzing the quality performance of technicians work on each project.• Conduct field inspections to examine the problem areas pertaining to equipment cabling and other installed facilities to confirm the actual existence of the systems.• Programming of the UPS interface relays system for communication with customer Monitoring panel in some projects with SCADA.• Research and calculation UPS input THDI and reduction by Detuned PFC and active harmonic filter.

PCB repair specialist & Team Leader

• 2002 - Dec 2006

• IBM PCB boards Fault rectification and troubleshooting. • Utilized engineering processes and schematics to conduct complex functional tests and diagnosis in order to isolate malfunction down to the component Level.• Attended seminars, meetings, training and conferences to gather the required Technical information.• Performed mid to high level routing on multi layered PCBs with SMD parts• Performed complex tests, repairs and technical functions on Digital and Analog printed circuit boards down to the component level.• Served as a lead and provided work direction and training to other technician.• Provided technical support to back end on hard troubleshooting of electronics board and coordinated with R&D engineers to resolving on IBM Venice board conflicts.• Coordinated with product teams on design development activities and BGA repair group.

Production Manager

• Feb 1994 - Oct 2001

• Production line manager of UPS & power quality systems.• Design, build all required size transformers for production line.• Design and build three phases UPS systems, PWM converters, industrial battery chargers, automatic voltage regulator (AVR), power factor controller (PFC) , Passive harmonic filters, Emergency Power system (EPS).• Developed, produce documents for all related products, operation and maintenance procedure manuals in accordance with the principals and guidelines of standards.• Provide technical support to customers, sales and marketing groups, projects Team.• Performed standard quality testing on existing products related to QC features and functions.• Managed to start up the new UPS production line & power panels related to the UPS systems.• Provide Technical Engineering support, facilitate operations during construction, installation and start up, ensure on-time delivery, and fulfill other customer liaison duties.

Electrical Engineering Technician

• Jan 1992 - Feb 1994

• UPS (1- 10KVA), AVR (5 – 100 KVA), DC/AC converter, Battery charger Production Line.• Industrial & commercial power distribution panel, (PDU) and control Panel Production Line • Single phase and Three phase transformer. • UPS (1- 10KVA), AVR (5 – 100 KVA), DC/AC converter, Battery charger Production Line.• Industrial & commercial power distribution panel, (PDU) and control Panel Production Line • Single phase and Three phase transformer.