Experience

Datum Solutions

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Information Technology Consultant

  • Jun 2018 - Present

  An ECM Consultant working with a big Australian bank to implement the Dispute management process.Current Responsibilities:Design processes in IBM Case Manager, IBM Datacap, Reporting through IBM Cognos & Tableau Reporting Application Delivery on HPaaS (IBM Cloud offering)CI/CD framework for on Demand delivery



ICICI Bank

• India
• Banking
• 700 & Above Employee

• Sr. Technical Lead Delivery

  • Oct 2013 - May 2018

  Manage all IT Projects including all Application Development, Application Management and Vendor Management activities with 16 resources including in-house and vendor resources• Suggest process improvements which improve efficiency and reduce resource efforts for business operations• Manage enhancement, customization, upgrade and support for workflow applications that include Retail liability (CASA), Integrated Currency Management Chest (ICMC), Insurance and auditing of financial transactions implemented centrally• Manage development, implementation and maintenance of tablet based account opening• Handle deployment of AI Chat bots to carry out automation of user queries for remittancetransactions• Implemented 25 Robotics processes to automate time consuming mundane tasks. Such as auto reconciliation on ATM disputes and Real time settlement processes• Vendor Identification, design strategy and process to be followed for deployment and roll outof automation solutions• Carry out selection of best available technology product for a required solution out of vendorportfolios as per the guidelines• Ensure all bank guidelines and security standards are complied with vendors by continuoustesting and evaluation• Ensure business continuity by collaborating with IT infrastructure, technology managementand support teams to ensure enough hardware and support resources are available



HCL Technologies

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Sr. ECM Developer

  • Oct 2010 - Sep 2011

  • As EC Developer, worked on Customer lending Operations project, using IBM Filenet Content Management and Business Process Management suite, which improved the application processing time for the client service requests over email & fax channels• Played a key role in preparation of Delivery & Application support• User Acceptance testing and roll out in production environment while ensuring complianceand documentation• Handled client meetings and coordinated with offshore team• Supporting Defect Triage and defect resolution

• Software Engineer

  • Jun 2007 - Sep 2010

  • Implemented a Document Management System, which helped the client in improving Business process management capabilities, reporting capabilities and storage capabilities• Understanding Business Requirements efficiently and preparing business flows.• Direct Interaction with Client for Business Requirement understanding• Preparation of Business workflows and User Interface documents• Interacted & implemented the BPM workflow for Engineers India Limited• Provided technical trainings to business users