Mohita Sharma

Product Owner at Expereo
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Contact Information
us****@****om
(386) 825-5501
Location
Amsterdam, North Holland, Netherlands, NL
Languages
  • English Full professional proficiency
  • Hindi Full professional proficiency
  • Rajasthani Limited working proficiency

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5.0

/5.0
/ Based on 2 ratings
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Luke M.

Mohita is a diligent and committed professional that I have no hesitation in recommending. Mohita digs deep to see beyond the initial customer ask to understand the customer need, making recommendations to support the desired outcome, owning her functional scope. Well versed in the creation of process diagrams, user stories and acceptance criteria. A well respected and appreciated member of the team.

Anil Pilania

I have known Mohita now for over two years and during this period she has been a key team member of the largest HLS account that I manage at Appirio. Besides her professional approach to the work every day, what has impressed me the most is her professional behaviours. One can be a good developer or tester or admin or an IT person, but to stand out from the rest, one should have or build behavioural wrappers such as strong communication, perseverance, ability to see through difficult situations, keeping composure in adverse conditions, owing self decisions and keeping positive attitude to the every challenge. Mohita has built these wrappers in her short career and stands out from her peers at same or more experience. She has a long career ahead and she is not perfect in everything that she does, but her attitude and professional behaviour will guarantee that she will prove to be an asset to any team or organisation. Its a pleasure to know you and have worked with you Mohita. You are a brand ambassador of the young IT Indian crowd. My best wishes are always with you.

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Credentials

  • Salesforce Certified Service Cloud Consultant
    Trailhead by Salesforce
    Aug, 2021
    - Nov, 2024
  • Servicemax Admin
    ServiceMax - From GE Digital
    May, 2018
    - Nov, 2024
  • Salesforce ADM 201
    Salesforce
    Nov, 2016
    - Nov, 2024
  • Markerting Cloud Email Specialist
    Salesforce
    Apr, 2019
    - Nov, 2024
  • Salesforce Sales Cloud Certified Consultant
    Salesforce
    Apr, 2018
    - Nov, 2024

Experience

    • Netherlands
    • Technology, Information and Internet
    • 400 - 500 Employee
    • Product Owner
      • Jun 2022 - Present

    • Salesforce Business Analyst
      • Mar 2020 - Present

      Working as an SF Business Analyst at Expereo, I have been exposed to a very demanding role that includes data migration, building proof of concepts for any new feature we implement at Expereo, designing the CSAT/NPS surveys for various teams (Sales, support, Project manager, etc), handling the System Admin tasks in addition to the other BA activities like requirement gathering, functional analysis, and documentation related work.Major deliverables while working at Expereo includes Enabling CSAT surveys, Omnichannel for support agents and generating customer invoices in SF (for Finance users). Show less

    • United States
    • Information Technology & Services
    • 200 - 300 Employee
    • Salesforce Consultant - Business Analyst
      • Feb 2016 - Mar 2020

      Description : • Working as a Business Analyst on a Service cloud-based lightning project. Defining and cleaning the data Dictionaries, Functional analysis, Requirements Gathering, Identifying Process gaps, Defining the LLSD for the low-medium complex stories, providing Demos to the customer are major part of my role. •Working in a complete Agile Methodology, Building POCs using Salesforce standard features for the better understanding of business owners on how the system will work to minimize re-work and major changes at the later stage. •Keeping all the documentation updated in JIRA and Confluence pages as per the requirements changes. • Formulated & configured Object permissions, Custom Profiles, Role Hierarchy, Sharing Rules, Public Groups, Flows, Process Builder, Workflows, etc. Description: Worked as a ‘Business Analyst’ on a Thrive project for the biggest Client of Appirio: • Led requirement gathering, process flows, user stories, reviews & demos for 8 of 11 business workstreams. • Responsible for aligning 7+ team members on business requirements through kick-off sessions & review meetings. • Handled SFDC Administrative tasks by configuring Workflows, Process Builders, Validation Rules, Email-to-Case, Sharing Settings, Custom Reports, etc. • Gained experience in SVMX, Marketing Cloud and ServiceNow. Description: Functional Consultant on multiple projects for different divisions of Appirio’s largest client account. • Single-handedly managed requirement gathering and conceptualization of user stories • Worked extensively on Sales Cloud implementation through multiple related projects, SME for Salesforce CPQ and Forecast related functionality. • Created Technical Design & Functional Overview documents, Test scripts/evidence, User guides. Supported UAT testing. Show less

    • India
    • Technology, Information and Internet
    • 1 - 100 Employee
    • Intern
      • Jun 2015 - Aug 2015

      I worked as a PHP developer for my 2 months Summer Internship with Achtung Labs!. I worked as a PHP developer for my 2 months Summer Internship with Achtung Labs!.

Education

  • GLOBAL INSTITUTE OF TECHNOLOGY
    B.Tech, Computer Science
    2012 - 2016
  • D.A.V. PUBLIC SCHOOL,KOTA
    Senior Secondary, Science and Mathematics with Physical Education
    2009 - 2012

Community

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