Instructor

• Dec 2021 - Present

Customer Experience Associate

• Jan 2021 - Jan 2022

Sales And Marketing Specialist

• Sep 2015 - Dec 2019

Part of Family Business - Ensured proper presentation, organization, storing and replenishment of stock Gave customers outstanding support by understanding their needs, recommending the right products, services and resolved customer issues as they arose. Collaborated on daily routines and facilitated store flow, Maintain and rearrange merchandise displays Effectively able to multi-task numerous responsibilities with minimal supervision handled social media marketing pages (Facebook & Google) of MJ Diamond. Assisted in tagging, record keeping & advertisements on jewellery items during festivals. Familiar with Jewellery tagging & billing software (MMI) Offered excellent customer service to differentiate & promote company brand. Built customer confidence by actively listening to their concerns & giving appropriate feedback Show less

Technical officer A

• Jul 2014 - Dec 2019

• Responsible for trouble free voice and data communication services and assisted in upgradation of communication network backbone from copper cable to Optical Fiber Cable (OFC) network. • Designed & implemented underground cable system network in periphery of 25 km. • Contributed in upgradation of TDM based EPABX and installation of 9 IP based EPABX systems at various locations without hampering day to day communication services. • Assisted in various procurement cases of cables, electrical & electronic equipments, prepared technical demands & specifications and day to day inter office written communication. • Management of communication infrastructure and upkeep of telephone and internet services. • Configured networking equipment and assigned tasks to team for fault troubleshooting. • Managed and implemented AEBAS based employee attendance system at various parts of organization and ensured proper working of all devices on daily basis. • Troubleshot faulty internet cable lines, setup new internet connections & installed various ADSL Routers/ MODEMS at user end. • Updated ISO (International Organization for Standardization) documentation and handled internal ISO audits. Coordinated with procurement division. • Handled complaint management, monthly preparation of bills and its record keeping, user feedback & survey, faults booking and account payables as per government filling requirements. Kept databases of inventory, purchases and gate passes etc. • Highly involved in conversation with various external service providers for upgradation of communication facility. Coordinated and liaised with AMC (Annual Maintenance Contract) teams to upkeep the communication services. Show less

Senior Technical Assistant

• Feb 2011 - Jul 2014

• Electromagnetic Interference & Compatibility (EMI/EMC) testing of various equipment under test (EUTs). • Operated & maintained high power CS-114/115/116 testing devices. • Carried out various conducting/ radiating - emission/susceptibility tests (CE101/102, CE106, CS, RE 102/103, RS-101/102) of defence based electronic systems. • Rendered technical support to EMI/EMC team in testing of aircraft subsystems & its report generation. • Test preparation and calibration of setup as per MIL STD 461E/F values. • Assisted in measurement of shielding effectiveness of EMI/EMC semi-anechoic chamber. • Assisted in environmental testing of aircraft equipment as per MIL STD-810 • Measurement & analysis of test reports and data presentation. • Assisted in designing circuits on OrCAD software and PCB fabrication of research projects in department. • Comprehensive understanding of Line Impedance Stabilization Network (LISN), EMI Receiver & Network analyzer, power meters, coupling mechanism and EMI/EMC & FCC/IEC standards for defense applications. • Assisted in various administrative, store & finance activities related to EMI EMC division. Show less