Mohit Mittal
Senior Specialist -IT Operations at Conduent Legal and Compliance Solutions- Claim this Profile
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English Full professional proficiency
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Hindi Native or bilingual proficiency
Topline Score
Bio
Credentials
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PMI Agile Certified Practitioner (PMI-ACP)
SimplilearnSep, 2023- Oct, 2024 -
Project Management Professional (PMP)
SimplilearnSep, 2023- Oct, 2024 -
Lean Management
SimplilearnAug, 2023- Oct, 2024 -
Lean Six Sigma White Belt
Educate 360Jun, 2023- Oct, 2024 -
ITIL Foundation Level
AXELOS Global Best PracticeSep, 2022- Oct, 2024 -
Managing Infrastructures with Microsoft SCOM
UdemyJan, 2022- Oct, 2024 -
Microsoft Excel 2013 Certification
UdemyJan, 2022- Oct, 2024 -
Microsoft SQL for Beginners
UdemyDec, 2021- Oct, 2024
Experience
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Conduent Legal and Compliance Solutions
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Legal Services
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1 - 100 Employee
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Senior Specialist -IT Operations
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Dec 2017 - Present
• Administration, configuration and monitoring of Windows, SaaS/PaaS applications and VMware infrastructure. • Monitor/Manage status/health of VMs and service agents, execute shell script for checking machine status, troubleshooting functionality level issue in applications, execute basic SQL queries (DML and DDL commands) on SQL database. • Provide Tier 3 support in the operation and management of Windows OS, Citrix Infrastructure, virtual machines, and related application components to ensure functionality and security of the supported desktop/web platforms. • Create/manage/audit application access for internal and external users to various systems such as Active Directory, Citrix Applications, and web-based platforms along with proprietary and third-party applications including service accounts, AD Groups, and permissions for shared directory. • Assist users in the Citrix environment by resetting profiles, using Director to end sessions, and install Citrix Receiver. • Report outages, incidents, and events that occur in the production environment. • Diagnose complex client service issues that included system variables, configuration, permissions, and inter-operability. • Formulate technical action plans for analyzing and resolving recurring problems. • Provide fault isolation and root cause analysis for complex and large technical issues. • Assist weekly production deployments and major software releases through all environments - QA, INT, DEV, and Production - in compliance with formal change and release management policies and procedures and conducting comprehensive impact analyses. • Liaise and collaborate extensively with application developers, testers, database administrators (DBA), client services, and project managers. • Perform root cause analysis on production issues and determine action items for prevention and resolution. • Utilize technical proficiencies and leadership strength to develop, train, and mentor members of the team. Show less
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Ivent IT Solutions Private Limited
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India
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IT Services and IT Consulting
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1 - 100 Employee
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Information Technology Operations Team Lead
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Jul 2016 - Nov 2017
• Provide technical and monitoring support across application, services & servers, conduct daily production health-checks and monitoring tasks and procedures, troubleshoot moderate technical issues by way of querying alert logs, server logs, from DB and/or resolving through application configuration • Manage Users, User Profiles, Groups, and Group Policies in Active Directory. • Lead operational risk management activities by conducting risk and vulnerability assessments, business impact analysis, security audits, and defining security requirements. • Identify, classify, and protect system resources from unauthorized access and maintain a means to control access to these resources. • Provide critical End of Day batch support, user support, incident management, problem management, user acceptance testing (UAT) batch support, Issue analysis and resolution. • Provide tier 3 support in areas of escalation, troubleshooting, and problem resolution • Document scenarios and issue resolutions for effective handling of issues and management of applications. • Responsible for managing day-to-day infrastructure operations, and supporting site upgrades and rollouts. • Responsible for daily operations and stability of the IIS, SSRS in a Managed infrastructure. Show less
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Application Support Team Lead
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Feb 2014 - Jun 2016
• Perform routine IT audits on critical systems to determine access is appropriate and complies with Company and Regulatory policies. • Document troubleshooting steps, processes and resolution steps for customer reported issues. • Review impact analysis done by team, prioritize issues and ensure SLA adherence. • Provide technical support and knowledge transfer and training (as required) to team members and external stakeholders on operating procedures and proprietary software. • Prepare weekly dashboard reports to provide an insight into operations health. • Provide an SLA based service and analyzed the performance of such service using metric analysis tools. • Working with networking and systems teams to quickly solve or escalate issues with operations, load balance, inaccessible servers, and rolling server restarts while keeping the client informed of progress until the resolution is complete. Show less
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Benovellient Technologies Pvt. Ltd
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India
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Information Technology & Services
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1 - 100 Employee
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Senior Application Support Engineer
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Nov 2010 - Jan 2014
• Respond/investigate reported incidents, service requests. Document information received/sent both internally and externally, conduct initial incident triage, issue investigations and prepare follow-through action plans for issue resolution as per agreed SLA, conduct incident root cause analysis. • Provide timely diagnosis, troubleshooting, and resolution to escalated user incidents to comply with Service Level Agreement targets. • Participate as member of 24X7 incident response team, which ensures rapid resolution of incidents limiting potential damage, and executes forensic analysis as needed. • Respond to requests from business units to resolve access problems and accurately process user access requests, while adhering to corporate Information Security Standards, departmental procedures, and Service Level Agreements (SLAs). • Update existing documentation procedures for provisioning applications. • Well-versed in troubleshooting multi-systems and multi-platforms regarding end users' common and in-depth technical issues. • Take action to correct problems and errors once found, escalate problems to the appropriate parties in order to facilitate rapid and accurate analysis and correction of the error. • Work with support tools such as Remote LogMeIn Rescue to remotely log on to users' devises, troubleshooting and run diagnostics, and resolve the issues. • Resolve issues involving error messages received, access denied, time outs, frozen screens, etc. accurately and expeditiously using proven troubleshooting methodology policy and procedure documentation. • Use appropriate designated work instructions and other instructions to execute routine tasks. Show less
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Aegis Limited
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India
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Appliances, Electrical, and Electronics Manufacturing
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1 - 100 Employee
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Management Information System Executive
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Jul 2008 - Nov 2010
• Prepare and share daily, weekly, monthly and annual reports from data shared by stakeholders, • Pull data from provided tools and databases for generating reports on periodic and ad hoc basis for internal communication. • Provide strong reporting and analytical information support to management team, preparation of dashboard reports on daily basis. • Prepare and share daily, weekly, monthly and annual reports from data shared by stakeholders, • Pull data from provided tools and databases for generating reports on periodic and ad hoc basis for internal communication. • Provide strong reporting and analytical information support to management team, preparation of dashboard reports on daily basis.
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Atrenta
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United States
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Software Development
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1 - 100 Employee
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Software Engineer
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Jan 2007 - Jan 2008
• Increasing the code coverage of base policies components like lint, openmore, morelint, starc and erc. • To ran gcov and identify all not used files and waived them accordingly. Add test cases in unit regression and ran Valgrind on base polices and report all potential issues which can cause mal-functioning of Rules. • Increasing the code coverage of base policies components like lint, openmore, morelint, starc and erc. • To ran gcov and identify all not used files and waived them accordingly. Add test cases in unit regression and ran Valgrind on base polices and report all potential issues which can cause mal-functioning of Rules.
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Education
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2008 - 2008
Centre for Development of Advanced Computing
Diploma, Embedded systems and VLSI Design -
2002 - 2006
Jind Institute of Engineering & Technology
B.Tech, Electrical, Electronics and Communications Engineering -
2002 - 2006
Kurukshetra University
Bachelor of Technology - BTech, Electrical, Electronics and Communications Engineering
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