Vice President Operations

• Jun 2018 - Present

Senior System Engineer

• Aug 2015 - May 2018

Well Versed with:  MICROSOFT operating system(Windows7,Windows Server 2003-2012)  Configuration and troubleshooting the Server.  Patching of 1200+ VM from Landesk Management Suite (9.6 & 10).  LANDesk agent installation to client systems and server.  Symantec Endpoint Protection & McAfee installation and troubleshooting.  Hands on Ticketing tool Service Now (SNow).  Security windows patch deployment from server and query creation in LANDesk.  Works as a Server& Storage Team for the Client.  Installing LANDesk client on workstations/servers and troubleshooting LANDesk issues remotely  Creating scheduled tasks for the deployment of software packages globally via LANDesk 9.5,9.6,10.  Actively participate to solve the Change & Incident Tickets within SLA.  Hands on Ping Info View tool for monitoring the servers after patch reboot.  Hands on Query Builder for creating queries.  Unmanaged Device discovery by tools & vcenter.  Maintenance of Vcenter in environment(HW Upgrade & VM Tools Upgrade).  Daily & Monthly report sharing for patch installation to the customer. Software deployment • Package creation, distribution and advertisement for software deployment as well as application deployment on user requirements. • Troubleshooting Microsoft Products issues as a part of Desktop Management. • Deployed new packages in production after following proper process of test,pilot and followed by production . • Pulling reports and finding the compliance of package deployments. • Solving package deployment issues. SCCM Operational Support • Monitoring and fixing sccm client related issues, package distributions, site communication etc. ITIL Knowledge • Have knowledge in updating and acknowledge tickets in SNOW tools • Have internal certification in ITIL v3 foundation,Process space,Six Sigma(Yellow Belt). • Have basic knowledge in incident,change and problem management. • Have knowledge in SLA . • Creating customized reports in Snow . Show less

Network Support Executive

• Jan 2015 - Aug 2015

· Managing Networking devices such as Routers and Switches. · Installation, testing, relocating and configuration of Hardware. · Trouble shooting of Desktops and LAN related issues. · Configuration and Maintenance of MS Outlook. · Managing Networking devices such as Routers and Switches. · Installation, testing, relocating and configuration of Hardware. · Trouble shooting of Desktops and LAN related issues. · Configuration and Maintenance of MS Outlook.

Student

• Aug 2010 - Jul 2014

I have done my engineering degree from Electronics And Communication field. I have done my engineering degree from Electronics And Communication field.