Experience

Tomcat Studios

• India
• Computer Games
• 1 - 100 Employee

• Chief Financial Officer

  • Jan 2023 - Present



Sony

• Entertainment Providers
• 700 & Above Employee

• Territory Service Manager

  • Oct 2010 - Present

  KEY Responsibilities • Heading the Sony Service operations through 16 Authorized Service Centres(ASC) across geographies in Rajasthan including Jaipur, Jodhpur, Udaipur, Ajmer etc. • Heading the service operations of various Sony product categories such as LCD, Laptop, Camera, Audio Devices, Mobile & Other Consumer products • Leading a team of more than 60 Service Engineers in 16 ASCs across Rajasthan Territory • Managing part store operation at Jaipur Branch to Ensure Faster Part Delivery to all ASCs • Maintaining & upholding high service standards & customer satisfaction • Responsible to achieve operational parameters (TAT, CS, Repeat Repair, Defective handling etc...) at branch level & also at individual’s levels within team • Ensuring Healthy ROI for all Sony Partners • Conducting Quarterly audit at each ASC to ensure the compliance & SOP adherence • Arranging technical and other required trainings for ASC staff for their extreme utilisation for customer satisfaction & enhancing the business • Maintaining KPI’s for Demo/Installation & Repair Jobs • Ensuring higher customer satisfaction by providing prompt service with Good customer handling skills • Visiting Most of the Dealer/Sub Dealer’s Quarterly to maintain the healthy relations & take their feedback to improve the operations • Conducting Quarterly ASC Meet to review the operation & the improvement plan • Preparing the Plan for festival season & ensuring smooth execution Achievements at Sony India • Successfully handled 7000+ service tickets monthly with 90% precision across 16 ASCs in 2018-19 • Successfully increased EW Territory sales from 02% (of overall sales) to 2.4 % • Successfully managed TAT accuracy close to 80-85% in 2018-19 • Received best performance award as Territory Service Manager (TSM) in 2015 • Received Best Extended Warranty(EW) sale award as an TSM in /2016&2017&2018 Show less