Experience

Wipro

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Delivery Head Bandwidth Practice

  • Aug 2012 - Present

  AREAS OF STRENGTH INCLUDE Functional Project Management Planning and scheduling site activities to ensure completion of the project within the time and budgetary parameters as per the SLA levels  Involved in customer account management for new/old project; bandwidth management and audit as per the contract and discussed guidelines.  Meeting deadlines and TAT without compromising quality norms and adhering to SLA; Delivery Management & Post Implementation support. Networking/; Addressing performance bottlenecks and ensuring maximum up time for systems, equipment's, etc.  Designing network layouts; plan, design & configure networks OFC Backbone & Access network Implementation MPLS VPN, Internet Access Data services, Leased Line (Inter / Intra city), Metro Ethernet leased Lines, and voice solutions implementation like Centerx, PRI, Reverse RTF services. Team Management Distinguished efforts towards managing the following customers on various Project Implementation and Service Assurance activities across the Karnataka Circle  Hindustan Unilever Limited, United Breweries, United Spirits, TNT India Ltd: CISCO Systems – Implementation of STM-1 / 4 links, Inter / Intra city Leased Lines on TDM / MEN Platform Show less



Reliance Communications Ltd

• Program Manager

  • Dec 2006 - Aug 2012

  MEN Platform  BEML, ING Vysya Bank, ING Life Insurance, ANZ Bank – Dedicated Point to Point Links  AOL – Toll Free Service on Media Gateway Solutions Implementation  INFOSYS, INFOSYS BPO, ORACLE INDIA, – Dedicated Service Assurance; Actively involved in delivering of various telecom services such as Voice (Centrex, POTS, E1-PRI's,) data services like Merto Ethernet Leased lines, TDM leased lines, L3 VPN's, Audio conference services, Video Conference services etc.  Ensuring Network Uptime maintained as per the Agreed SLA  Performing Tech Checks month and month, and meet / exceed customer expectations,  Entrusted with the responsibility of functioning as a Single Point of Contact (SPOC) for the high value customers.  Ensuring no revenue leakage from these critical Key Account  Actively Involved in increasing the revenues year after year Show less



TataNet LTD

• Head

  • Apr 2002 - Dec 2006

  Program Management  Spearheaded projects on national level in the government and corporate vertical to timely adherence to commitments in implementation of wireless corporate Network infrastructure.  Efficiently handled trimming of booking process to billing cycle by adopting best practices in Program Management and reducing turnaround times  Presentation of Monthly project performance dashboards to the senior Management and the implications on the revenue realization on the one time and recurring front  Coordinated with:  Hardware vendors for procuring the routers/modems for establishing last miles and long distance IP VPN circuits for customers.  Basic service providers, VSNL other delivery organizations in TATA like TTML/TTSL, TISL for Internet services for overall fulfillment of hybrid networks in Enterprise accounts.  Involved in tracking of national projects/rollout, manpower planning, cost control to ensure effective seamless service delivery.  Led and mentored a team of 12 personnel.  Monitored ownership of Implementing Quality Management System (QMS) TL 9000 for Program Show less



Comsat Max India LTD

• Assistant Program Manager

  • Jan 1997 - Oct 2000

  Significantly contributed in designing the customer networks, systems integration, and customer support providing for technical solutions.  Extended technical support to the customers over different platforms for the successful implementation of the network.  Oversaw provisioning for TDM/TDMA and DAMA VSAT networks.  Formulated & implemented detailed plans including PERT charts for all projects.  Capably handled compilation of standard training documents for protocols and customer end platforms.  Handled testing and analyzing tools such as HP Protocol analyzers, Sniffers and Telecom Advisor.  Instrumentally handled complete program management functions for key corporates clients..  Displayed competency in handling the following projects:  CITI Bank: Deployment of VSAT based WAN Network for connecting all ATM’s to the Host. Project Management of DAMA VSAT Network Deployment  Master Card: Entire Project Management for deployment of their TDM VSAT Network for Member banks, collocation of the MIPS at Comsat Data center, developing excellent rapport with this reputed account  Larsen Tubro: Deployment of PAMA VSAT Network for all groups, providing Data / Voice connectivity  Castrol India Ltd: Laisoning and meticulous co-ordination with BSNL for LL based Implementation; follow up with DOT for Network Approval and TDM/TDMA VSAT Network Implementation. Single Point of contact for any technical queries  Thomas Cook: Program Management for delivering solutions on SCPC VSAT’s and SAP Server co-hosting at Comsat Data center. Handling a team of 3 executives to ensure feasibility of the solution proposed, logistics on the hardware and interaction with system integrators  Eicher Motors: Indicated the Proof of concept of SAP working on PAMA VSAT’s in stipulated timelines.  Received appreciation from the management for converting this account to a regular customer. Show less



SANDEEP SYSTEMS PVT LTD

• Customer Support Executive

  • Aug 1994 - Dec 1996



VI Microsystems LTD

• Customer Support Engineer

  • Nov 1991 - Sep 1993