Experience

LA RINCONADA COUNTRY CLUB, INC.

• United States
• Entertainment Providers
• 1 - 100 Employee

• Dining Services Manager

  • Oct 2019 - Present



Silver Creek Valley Country Club

• San Jose, California

• Dining Room Manager

  • Nov 2017 - Present



Bay Club

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Food and Beverage Consultant

  • Aug 2015 - Dec 2015

  • Directed daily operations of the 200-seat private dining bar and club. • Oversaw and delegated all kitchen, restaurant and bar staff (40 in total). • Conducted a complete assessment; food and menu development, recruitment, and training programs. • Managed budget projections and forecasting. • Directed daily operations of the 200-seat private dining bar and club. • Oversaw and delegated all kitchen, restaurant and bar staff (40 in total). • Conducted a complete assessment; food and menu development, recruitment, and training programs. • Managed budget projections and forecasting.



Pacific Athletic Club

• Redwood City, CA

• Food Beverage Service Director

  • Oct 1984 - Mar 2009

  • Promoted position to director to recruit, train, manage and direct staff for fine dining and upscale catering events. • Reduced staff turnover by 15% bench marking a record-setting improvement in staff retention due to the success of employee-development and morale-building programs. • Elevated club restaurant guest-satisfaction index from 26% to 92% within two years; ensured the swift resolution of customer issues to preserve customer loyalty while complying with company policies. • Implemented new beverage package for the catering department that increased profit by 30%. • Generated and utilized the use of spreadsheet models for sound financial analysis and organizational needs aimed at increasing efficiency, monitoring cost, inventory controls, and forecasting future revenues. Show less



HYATT Hotels

• Hospitality
• 300 - 400 Employee

• Banquet Manager

  • Aug 1998 - Oct 1998

  • Managed banquet functions and conferences, including event set-up and bar preparation. • Coordinated daily operations. • Ensured all service standards and departmental policies were followed by banquet staff. • Maintained records for inventory, labor, and food costs. • Completed nightly revenue reports. • Acted as point of contact with the banquet host during the banquet function. • Managed banquet functions and conferences, including event set-up and bar preparation. • Coordinated daily operations. • Ensured all service standards and departmental policies were followed by banquet staff. • Maintained records for inventory, labor, and food costs. • Completed nightly revenue reports. • Acted as point of contact with the banquet host during the banquet function.



Sindbad Club

• Egypt
• Hospitality
• 1 - 100 Employee

• Hospitality Consultant

  • Oct 1997 - Jun 1998

  Pre-opening of four-star hotel in Hurghada. • Launched the set-up and executed the critical path project for the pre-opening. • Implemented standards and brand requirements, staff sourcing, recruitment, training definition and development of concepts of F&B. • Developed F&B sales and marketing strategies. • Responsible of hotel operations in absence of the Managing Director. • Successfully led and managed phase 1 of pre-opening preparation project; swimming pool service, all day dining, room service, mini-bar, lobby lounge, and disco-tech. • Counseled Chef on food presentation, a la carte items, menu, and recipe development based on service standards. • Conducted daily briefs as well as initiate, implement, and monitor all sequences of service and standards of operations. Show less



Decathalon Club

• United States
• Public Relations and Communications Services
• 1 - 100 Employee

• Director Of Food And Beverage

  • Feb 1995 - Aug 1997