Data Associate

• May 2023 - Present

Customer Service Professional (CSP)

• Jan 2023 - Mar 2023

• Worked to achieve high customer satisfaction rates by providing optimal customer service. • Brought forth excellent customer service skills and a commitment to customer satisfaction. • Provided superior customer service to clients by addressing all questions and concerns. • Generated a technical report regarding any technical issue faced by customers. • Worked to achieve high customer satisfaction rates by providing optimal customer service. • Brought forth excellent customer service skills and a commitment to customer satisfaction. • Provided superior customer service to clients by addressing all questions and concerns. • Generated a technical report regarding any technical issue faced by customers.

Call Centre Executive

• Jul 2021 - Dec 2022

● Communicate and liaise with other department to implement the insurance policy correctly ● Communicate to ensure information in the insurance policy is conveyed to customer correctly ● Responsible for inbound call, email and making the Guarantee Letter (GL) ● Managed to meet the Turn Around Time (TAT) for making the GL ● Engaged in reviewing bills received from hospitals in part of making the GL ● Communicate and liaise with other department to implement the insurance policy correctly ● Communicate to ensure information in the insurance policy is conveyed to customer correctly ● Responsible for inbound call, email and making the Guarantee Letter (GL) ● Managed to meet the Turn Around Time (TAT) for making the GL ● Engaged in reviewing bills received from hospitals in part of making the GL

Food Delivery Rider

• May 2020 - Aug 2021

• Responsible to interacted with customers, managed payment transactions, and consistently improve timely and accurate deliveries. • Handled food with sanitation and safety in mind. • Adhered to safety rules when riding motorcycle. • Handled food with cleanliness and care. • Responsible to interacted with customers, managed payment transactions, and consistently improve timely and accurate deliveries. • Handled food with sanitation and safety in mind. • Adhered to safety rules when riding motorcycle. • Handled food with cleanliness and care.

Research Assistant

• Jul 2019 - Aug 2019

Discuss with superior on best production method and perform several laboratory experiment • Collect data from the laboratory experiment and develop a scientific analysis • Volunteered and assist superior on the research study to create idea for product improvement • Prepared a video of the finished product to use for the science exhibition Discuss with superior on best production method and perform several laboratory experiment • Collect data from the laboratory experiment and develop a scientific analysis • Volunteered and assist superior on the research study to create idea for product improvement • Prepared a video of the finished product to use for the science exhibition

Industrial Effluent Treatment System (IETS) Plant Technician

• Jul 2018 - Sep 2018

● Supervising and monitoring the new installation project of Industrial Effluent Treatment System (IETS). ● Used strong management skills combined with engineering principles to control safety and health initiatives. ● Applied engineering methods and procedures to understand newly upgraded IETS plan. ● Have an exposure on commissioning, start-up and shut-down of effluent treatment plant. Accomplishment: 1. Able to explain to the operator on how to set standard parameter for the treatment system and also explain current equipment technologies. 2. Successfully coordinate the project base on the planning made by supervisor Show less

Store Cashier and Price Integrity Staff

• Apr 2016 - Jun 2016

Cashier and Price Integrity Staff at Tesco Malaysia Store Sdn Bhd, Puncak Alam March 2016 — May 2016 ● Keep good relationship with customer, operate the scanners and ensuring all prices and quantities are accurate and proving a receipt to every customer. Accomplishment: Promoted as price integrity staff after one month working, which responsible to make sure all the prices in the store tally with the online system and manage the complain about the false labelling of pricing. Cashier and Price Integrity Staff at Tesco Malaysia Store Sdn Bhd, Puncak Alam March 2016 — May 2016 ● Keep good relationship with customer, operate the scanners and ensuring all prices and quantities are accurate and proving a receipt to every customer. Accomplishment: Promoted as price integrity staff after one month working, which responsible to make sure all the prices in the store tally with the online system and manage the complain about the false labelling of pricing.

Engineering Trainee (Project Team)

• Nov 2015 - Mar 2016

● Invent and suggest one model for modification and optimization of beading machines. ● Learn operation unit at factory. For example: Boiler system, scrubber, heat exchanger, etc. ● Design rain water harvesting piping system with 10 cubic centimetre (m^3) water tank. ● Invent and suggest one model for modification and optimization of beading machines. ● Learn operation unit at factory. For example: Boiler system, scrubber, heat exchanger, etc. ● Design rain water harvesting piping system with 10 cubic centimetre (m^3) water tank.