Process Governance & Compliance

• Jul 2023 - Present

Head of Operations

• Oct 2021 - Aug 2023

I setup and manage the daily operations including recruitment and training, SOPs formulation, equipment procurement and maintenance, budgeting and financial control along with stock and inventory management. This includes leading a team of 6 service crew in delivering top notch services to clients while constantly identifying and implementing service improvement. Lastly, I prepare and present the monthly as well as quarterly reports to the higher management. I setup and manage the daily operations including recruitment and training, SOPs formulation, equipment procurement and maintenance, budgeting and financial control along with stock and inventory management. This includes leading a team of 6 service crew in delivering top notch services to clients while constantly identifying and implementing service improvement. Lastly, I prepare and present the monthly as well as quarterly reports to the higher management.

Senior Executive Total Quality Management

• Sep 2017 - Aug 2021

Here, I led end-to-end sales and aftersales service quality projects to elevate the CSI for Peugeot, Citroen & DS brands in Malaysia. This included planning and implementing bi-annual process compliance audits with key focus on frontline process across all outlets while generating the outlet improvement reports. Besides that, I also reviewed and strengthened frontline SOPs from customer appointment, registration until vehicle delivery & follow—up calls while rolling out initiatives for frontliners to improve CSI ratings. Additionally, I also assisted the Training Department in facilitating service quality coaching activities for sales and service advisors. Lastly, I prepared and shared the quarterly E-Bulletin to share brand information and update Show less

Engineer – CAD

• Jan 2017 - Aug 2017

During this tenure, I carried out preparation of technical design drawings for the packaging and labels of various projects in line with ECMA, FEFCO & Marbach standards. This involved utilizing geometry packages, printing routines and CFF2 interface while generating CAD program files, blueprints, and specifications for customers. During this tenure, I carried out preparation of technical design drawings for the packaging and labels of various projects in line with ECMA, FEFCO & Marbach standards. This involved utilizing geometry packages, printing routines and CFF2 interface while generating CAD program files, blueprints, and specifications for customers.

Junior Executive – Total Quality Management

• Mar 2015 - Dec 2016

I was recruited to perform quarterly Nationwide Surprise Process Audit with key focus on frontline activities in accordance with the Mystery Shopper Audit Criteria. This included carrying out formulation and review of operational SOPs while assisting in conducting mystery shopper and operation audits for both Sales and After Sales for Peugeot, Citroen and DS brands. Additionally, I also introduced quarterly E-Bulletin to compile and communicate relevant information to all outlets nationwide. Show less

Officer – Academic

• Jan 2014 - Dec 2014

Here, I tutored Manufacturing Technology subjects and supervised students’ final year projects. Apart from working closely with the Education Committee in establishing the new DACUM syllabus based on Malaysian Institute of Railway Engineering Technology (MiRET) for the new campus, I also assisted in conducting session to promote programs offered by the university. Lastly, I served as a CSR Program Committee member in providing assistance to students. Here, I tutored Manufacturing Technology subjects and supervised students’ final year projects. Apart from working closely with the Education Committee in establishing the new DACUM syllabus based on Malaysian Institute of Railway Engineering Technology (MiRET) for the new campus, I also assisted in conducting session to promote programs offered by the university. Lastly, I served as a CSR Program Committee member in providing assistance to students.

Concierge

• Jun 2013 - Aug 2013

For this seasonal role, I welcomed and greeted guests while ensuring guests needs and requirements are fulfilled. Besides that, I also developed rapport with all guests and recommended activities, facilities and amenities within the hotel. Lastly, I conducted arrangements of events, transportations and excursions. For this seasonal role, I welcomed and greeted guests while ensuring guests needs and requirements are fulfilled. Besides that, I also developed rapport with all guests and recommended activities, facilities and amenities within the hotel. Lastly, I conducted arrangements of events, transportations and excursions.

Graphic Designer

• Jan 2010 - Dec 2010

As a Graphic Designer, I carried out sketching, conceptual and visual design activities including design briefs analysis and requirements identification, project scheduling and budgeting. In addition to that, I also performed development of illustrations, logos, graphics and media content while ensuring the final design are visually appealing in line with clients’ brand identify. As a Graphic Designer, I carried out sketching, conceptual and visual design activities including design briefs analysis and requirements identification, project scheduling and budgeting. In addition to that, I also performed development of illustrations, logos, graphics and media content while ensuring the final design are visually appealing in line with clients’ brand identify.

Droughtsman - Architecture & interior Design

• Jun 2009 - Dec 2009

Ambassador

• Jun 2008 - Jun 2009