Experience

Microtel Technology

• Singapore
• Telecommunications
• 1 - 100 Employee

• Service Delivery Assurance

  • Dec 2022 - Present

• Technical Support Engineer

  • Feb 2018 - Feb 2023

  - To support Windows/Linux Applications and Server environment.- Computer & Server Troubleshooting.- OS installation (Linux (CentOS) ,Window)- VOIP troubleshooting- IPBX configuration (Routing, Extension & Others)- Support Office Infrastructure (PC, Laptop, Router, Access Point, Server, IP Phones & IPBX)- Manage Office IT inventory- Support Microtel Voice Recording system(Analog & Digital Extension)- Support Call Center Application (Ameyo Contact Center, Collab Contact Center)- Support Cloud PBX system - Aarenet System1. Aarenet Certified Associate (ACA)2. Aarenet Certified Professional (ACP)3. Aarenet Certified Expert (ACE)- Perform product training for customer- Perform onsite installation and configuration. - SIP troubleshooting: SIP flow, SIP header, SDP, RTP- Telephony Integration PRI to SIP, SIP to PRI, Analog to SIP, SIP to Analog- Asterisk troubleshooting- Perform testing on customization and configurations as assigned.- Provide technical support to customers, evaluate and resolve technical issues. Show less



ITOCHU Techno-Solutions Corporation (CTC)

• IT Services and IT Consulting
• 400 - 500 Employee

• Technical Support Engineer

  • Feb 2015 - Feb 2018

  1. Technical skills: • OS installation and configuration. • Printer installation and configuration. • Understanding client site network infrastructure. • Hardware troubleshooting for Desktop/Notebook. • Handheld troubleshooting and configuration. • Onsite technical troubleshooting. • Asset management skills. • Remote support for branches. 2. Project deployment. • Desktop deployment. • Notebook deployment. • OS migration. • IPad deployment with in house application configuration. • Regional stock take. • Desktop migration. • Handheld deployment. Show less



PETRONAS Digital Sdn Bhd

• Malaysia
• Information Technology & Services
• 700 & Above Employee

• Internship Student

  • Feb 2014 - Jun 2014

  1. Exposure to networking equipment such as: • Switch. • Router. • IP Phone. • UPS. • Access Point. • Analog Gateway for FAX. 2. Exposure to basic configuration of: • Switch. • UPS. • IP phone. 3. Assisting Team members on troubleshooting basic Network/VoIP issues. 1. Exposure to networking equipment such as: • Switch. • Router. • IP Phone. • UPS. • Access Point. • Analog Gateway for FAX. 2. Exposure to basic configuration of: • Switch. • UPS. • IP phone. 3. Assisting Team members on troubleshooting basic Network/VoIP issues.