Experience

Pekat Group Berhad

• Malaysia
• Renewable Energy Semiconductor Manufacturing
• 1 - 100 Employee

• IT Support Specialist

  • Dec 2018 - Present

  • Perform technical troubleshooting to issues reported from end users (Software / Hardware). • Manage and follow up support ticket from creation to closure. • Handle 1st and 2nd level end support. • Escalate issues to respective application, server and network team. (3rd level) • Maintain and responsible for Networking issues (1st Level) or related issues in order to ensure smooth daily business operation. • Coordinate IT equipment bookings for new applications or replacement parts. • Make sure all of IT equipment can operation correctly without any issues (e.g.: Printers, Projectors, TVs, and others). • Assist on Domain Administrator (created new domain users, resetting password & control permission for shared folder). • Assist on Microsoft 365 Administrator (resetting password and others) • Responsible to provide 1st line support to users for SQL and SAP application. • Responsible to upgrading device or equipment. • Prepare portable IT assets (Laptops, projectors and speakers) base on requirement. • Monitoring Kaspersky Anti-Virus administration and deploy to user’s laptop. • Liaise with Vendor/supplier for the related software/hardware issues. • Manage IT assets and software licensing in order to keep track of hardware inventory and ensure compliance with legal software requirements. • Propose and source for new technique/solution for overall to improve It support. • Assist internal/external auditor for IT equipment. • Make sure all of IT assets have an updated inventory reports for any movements or transfers. • Test all of new equipment before implement to users • Prepared purchasing document base on required from superior. • Celcom (Manage simcard request, billing usage and report). • Maxis (Manage simcard request, billing usage and report). • Monitoring VPN connectivity and make sure all of users can connect to VPN without any issues. Show less



American Express

• United States
• Financial Services
• 700 & Above Employee

• IT Support Specialist

  • Apr 2018 - Nov 2018

  Immediate respond to the helpdesk report at client/customer site to troubleshoot and solved Error (hardware, software and system.) Install and configure Operating System, remoting system, Preventive Maintenance, network IP configuration, configured backup storage and file, troubleshoot Cisco Phone error, troubleshoot printer, Install and configure IBM software and application, cloning image and etc. Immediate respond to the helpdesk report at client/customer site to troubleshoot and solved Error (hardware, software and system.) Install and configure Operating System, remoting system, Preventive Maintenance, network IP configuration, configured backup storage and file, troubleshoot Cisco Phone error, troubleshoot printer, Install and configure IBM software and application, cloning image and etc.



IBM

• IT Services and IT Consulting
• 1 - 100 Employee

• IT Specialist

  • Feb 2015 - Mar 2017

  Immediate respond to the helpdesk report at client/customer site to troubleshoot and solved Error (hardware, software and system.) Install and configure Operating System, remoting system, Preventive Maintenance, network IP configuration, configured backup storage and file, troubleshoot Cisco Phone error, troubleshoot printer, Install and configure IBM software and application, cloning image and etc Immediate respond to the helpdesk report at client/customer site to troubleshoot and solved Error (hardware, software and system.) Install and configure Operating System, remoting system, Preventive Maintenance, network IP configuration, configured backup storage and file, troubleshoot Cisco Phone error, troubleshoot printer, Install and configure IBM software and application, cloning image and etc



Best Tech Solution

• United States

• Technical Team Lead

  • 2012 - 2015

  Immediate respond to the helpdesk report at client/customer site to troubleshoot and solved Error (hardware, software and system.) Install operating system, Preventive Maintenance, network IP configuration, Network cabling (Cat5e), backup storage and file, remoting system, Installation apps and etc. Immediate respond to the helpdesk report at client/customer site to troubleshoot and solved Error (hardware, software and system.) Install operating system, Preventive Maintenance, network IP configuration, Network cabling (Cat5e), backup storage and file, remoting system, Installation apps and etc.



Qolek Corporation (M) Sdn Bhd

• Information Technology Executive

  • 2010 - 2012

  Immediate respond to the helpdesk report at client/customer site to troubleshoot and solved Error (hardware, software and system.) Install operating system, Preventive Maintenance, network IP configuration, Network cabling (Cat5e), backup storage and file, remoting system, Installation apps and etc Immediate respond to the helpdesk report at client/customer site to troubleshoot and solved Error (hardware, software and system.) Install operating system, Preventive Maintenance, network IP configuration, Network cabling (Cat5e), backup storage and file, remoting system, Installation apps and etc



Night Electronics (M) Sdn Bhd

• Information Technology Executive

  • 2006 - 2010

  Immediate respond to the helpdesk report at client/customer site to troubleshoot and solved Error (hardware, software and system.) Install operating system, Preventive Maintenance, network IP configuration, Network cabling (Cat5e), backup storage and file, remoting system, Installation apps and etc Immediate respond to the helpdesk report at client/customer site to troubleshoot and solved Error (hardware, software and system.) Install operating system, Preventive Maintenance, network IP configuration, Network cabling (Cat5e), backup storage and file, remoting system, Installation apps and etc