Mohd Hazri
Information Security Associate II | Compliance Operations Analyst at IHS Markit | Technology- Claim this Profile
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Bio
Mohd Muzamel Zainal Abidin
Hazri is a very talented when it comes to IT. He has the skill and deep knowledge in managing the daily IT issues and security around the globe. On early October 2016, he was responsible for the major IT set up for the new branch company in Tokyo and he succeed within a week. Addition to that, he has a very good communication skill with internal and external customers and this makes him easy to deal with.
Syed Ahmad Fathi
Hazri is a very friendly colleague, easy to mix with, you can talk about anything with him. While on the job, he is very customer driven, the person that will make the job done for you. Very analytical when encounter with problems, be it hardware or software, and resourceful in solving them. He went to Japan recently but did not buy me a kimono. He is truly someone you want to work with.
Mohd Muzamel Zainal Abidin
Hazri is a very talented when it comes to IT. He has the skill and deep knowledge in managing the daily IT issues and security around the globe. On early October 2016, he was responsible for the major IT set up for the new branch company in Tokyo and he succeed within a week. Addition to that, he has a very good communication skill with internal and external customers and this makes him easy to deal with.
Syed Ahmad Fathi
Hazri is a very friendly colleague, easy to mix with, you can talk about anything with him. While on the job, he is very customer driven, the person that will make the job done for you. Very analytical when encounter with problems, be it hardware or software, and resourceful in solving them. He went to Japan recently but did not buy me a kimono. He is truly someone you want to work with.
Mohd Muzamel Zainal Abidin
Hazri is a very talented when it comes to IT. He has the skill and deep knowledge in managing the daily IT issues and security around the globe. On early October 2016, he was responsible for the major IT set up for the new branch company in Tokyo and he succeed within a week. Addition to that, he has a very good communication skill with internal and external customers and this makes him easy to deal with.
Syed Ahmad Fathi
Hazri is a very friendly colleague, easy to mix with, you can talk about anything with him. While on the job, he is very customer driven, the person that will make the job done for you. Very analytical when encounter with problems, be it hardware or software, and resourceful in solving them. He went to Japan recently but did not buy me a kimono. He is truly someone you want to work with.
Mohd Muzamel Zainal Abidin
Hazri is a very talented when it comes to IT. He has the skill and deep knowledge in managing the daily IT issues and security around the globe. On early October 2016, he was responsible for the major IT set up for the new branch company in Tokyo and he succeed within a week. Addition to that, he has a very good communication skill with internal and external customers and this makes him easy to deal with.
Syed Ahmad Fathi
Hazri is a very friendly colleague, easy to mix with, you can talk about anything with him. While on the job, he is very customer driven, the person that will make the job done for you. Very analytical when encounter with problems, be it hardware or software, and resourceful in solving them. He went to Japan recently but did not buy me a kimono. He is truly someone you want to work with.
Credentials
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Customer Service Foundations
LinkedInAug, 2019- Nov, 2024 -
Phone-Based Customer Service
LinkedInAug, 2019- Nov, 2024 -
macOS Support Essentials 10.12
My Futureworld Sdn. Bhd.Oct, 2017- Nov, 2024 -
EF Standardized English Test: C1/C2
EF Education FirstMay, 2017- Nov, 2024
Experience
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IHS Markit | Technology
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United Kingdom
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Information Services
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1 - 100 Employee
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Information Security Associate II | Compliance Operations Analyst
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Feb 2021 - Present
1. Coordinate and manage the Privileged Access Review exercise.2. Ensure those with privileged access to IT activities and/or to PII are checked for on-going appropriate access as per regulation or contract requirement.3. Reporting to inform management of the progress of reviews / missed controls.4. Supports security of privileged functions and access to sensitive data.5. Obtain sign-off by access owner of in scope access. Ensure impact analysis where needed and ensuring output that meets audit requirements.6. Produce reports on a quarterly basis (late, about to miss control, missed control).7. Performing IT assurance and consulting engagements in accordance with the Audit standards and best practice.8. Developing and maintaining energetically collaborative relationships with your IT colleagues.9. Collaborating and working with the business to manage audit tasks requirement required for the Information Security team to help business and products team comply with local and regulatory requirements.10. Work with the team in making recommendations to improve current processes and controls and look into potential automation of tasks or reports.11. Develop mitigating action plans and following up on audit findings.12. Contributing to the continuous improvement of the compliance operations function.13. Other contributions as required.
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IHS Markit
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United Kingdom
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Information Services
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700 & Above Employee
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IT Support Specialist (Advanced Technical Support)
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Jul 2020 - Feb 2021
1. To provide day-to-day Tier 1.5 operational support for IT users onsite or remote sites within APAC, EMEA and US region, covering 24x5 support to hardware, software LAN/WAN, Mobility, Audio & Video technology.2. To provide solutions via call back, ticket and instant chat system, and any other support channel. Resolve and/or escalate all issues routed through the Information Technology Services system, providing courteous service to customers whilst ensuring that all company standards adhere too.3. To provide technical knowledge to Tier1.4. To provide problem elimination effort by gathering & analyzing information to solve problems and identify potential issues by using experience, judgment, and precedents.
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IT Support Specialist (Team Lead)
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Mar 2019 - Jul 2020
1.Team Performance & Quality AssuranceKey Results:i. Reduce abandoned call < 10%ii. Improve ticket and call quality scores via SQ Coaching loops & quality audit and achieve 90% quality standards.iii. Zero unassigned tickets in the queue in every end of shift pass down.iv. Publish weekly quality score in Quality scorecard.2. Personal EffectivenessKey Results:i. GSD Ticket Queue managementii. Team leads to handshake beginning of each shift.iii. Implement automation in handling catalog task, eliminate repetitive issues and deliver effective services.iv. Simplify processes & IT communication that alligned with ITIL practices to improve CXv. Identify GAPS and arrange trainings/knowledge sharing session to upscale the team members.3. SD Transformation & InnovationKey Results:i. Simplify processes & IT Communication that aligned with ITIL practices to improve employee experience.ii. Implement automation in handling catalogue task, eliminate repetitive issues and deliver effective services.iii. Cross train associates for SD Consolidation.
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IHS Markit | Technology
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United Kingdom
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Information Services
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1 - 100 Employee
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Associate I IT Support
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Aug 2015 - Feb 2019
1. Stationed in Japan for a week for Office Consolidation2. Provide in-person and remote IT supports for APAC region.3. Perform daily operational support, maintenance, diagnosis and repair of computers, mobile devices and other peripherals.4. Under guidance, participate as part of project team to provide technical support, resolve issues and plan for assigned IT functions.5. Provide end-user facing support services to internal and external colleagues6. Continuously strive to improve, support and identify opportunities to increase efficiency and expand services.7. Conducts hardware and software maintenance and support8. Liaises with 3rd party suppliers for hardware repair9. Perform other duties as required.
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First Solar
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United States
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Renewable Energy Semiconductor Manufacturing
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700 & Above Employee
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Service Desk Specialist
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Feb 2014 - Aug 2015
1. Provide on-site and telephone support to assure continuity of the computer system for allsystem users, provide technical assistance and advice to users as needed.2. Install selected software and hardware products.3. Recommend changes in software and hardware to improve computer capabilities.4. Assist in implementing practices that will more effectively utilize MIS resources.5. Stay abreast of the latest developments in MIS technology.6. Configure user security accounts and new system builds.7. Research solutions to hardware and software issues.8. Virus prevention, detection and removal.
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Flex
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United States
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Appliances, Electrical, and Electronics Manufacturing
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700 & Above Employee
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Information System Engineer 1
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Jan 2010 - Nov 2013
1. Troubleshoot PC, networking and software problem. Support both external and internal customers' application systems.2. Provide technical support to end user on desktops/laptops and other peripherals.3. Provide technical support to end user, which includes dealing with operational problems such as hardware faults, printing and software incompatibilities.4. Install, configure and deploy new desktop systems, including PCs, Notebooks and associated peripherals.5. Administer the IT Helpdesk and produce reports on a regular basis.
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Education
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2004 - 2008
Universiti Teknikal Malaysia Melaka
Bachelor's degree, Software Engineering -
1998 - 2002
MRSM PDRM
SPM
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