Experience

Jakel Trading

• Retail Apparel and Fashion
• 200 - 300 Employee

• PERSONAL ASSISTANT TO DIRECTOR

  • Aug 2016 - Present

  RESPONSIBILITIES : Performs secretarial and administrative duties for the Director who he is assigned to so as to ensure the smooth operation and function of the department. PRINCIPAL ACCOUNTABILITIES: 1. Schedule all regular and ad hoc meetings; prepare agendas for meetings; assist with background information and general information for meetings, and preparation of materials, equipment and refreshment. 2. Handle, manage and screen electronic communications ( e-mails, telephone & fax) and maintain Director's personal directory. 3. Proofread all documents before circulating. 4. Process and manage all written correspondences by recording distributing mails and follow up on the outgoing mail. 5. Perform work processing related duties, i.e. draft and type simple reply memos/letters, prepare presentation slides, typing and binding complex reports/documents, table and other confidential matters. 6. Compile and maintain all non-confidential and confidential letters and documents for Director/section. 7. Assist in the arrangements for Director's official visits and trips for local and abroad destinations including handling all claims, travel ticket, hotel/accommodation, and visiting schedule. 8. Assist the Senior Officer / Managers in obtaining information through various channels such as internet, productions, publication. 9. Perform relief duties effectively as Personal Assistant (PA) to Group Managing Director during his PA's absence. Show less



INTEKMA Resort & Convention Centre

• MANAGER - SPECIAL PROJECTS

  • Apr 2009 - Mar 2016

  1. Secretary / Assistant for Board of Directors of UiTM Hospitality Management Services Sdn Bhd and UiTM Holdings Sdn Bhd 2. HALAL Executive for INTEKMA3. STAR RATING Committee for INTEKMA 4. Royal Butler / Waiter to serving for Sultan / Sultanah and Seri Paduka Baginda Yang Dipertuan Agong / Seri Paduka Baginda Raja Permaisuri Agong, Prime Minister & Wife, All Minister and VVIP who came to INTEKMA and Universiti Teknologi MARA5. Handle Starter Kits for new student registration for all campus of Universiti Teknologi MARA (34 campuses Nationwide)6. Handle project of Natural Mineral Water – UiTM Di Hatiku, to all campuses of Universiti Teknologi MARA 7. Responsible on behalf of the company to renew HALAL Certificate and MOF / Bumiputera License 8. Responsible to prepare file for Board of Directors Meeting Show less

• SECRETARY TO GENERAL MANAGER / MD / EXECUTIVE ASSISTANT TO THE CHAIRMAN

  • Apr 2004 - Apr 2009

  1. Maintain the strictness confidentiality on all matters relating to Resorts, including all other internal matters directed to the General Manager’s Office and the Hotel.2. Provide full PA and secretarial assistance to the General Manager, including preparation of correspondence, screening telephone calls and organizing appointments,3. Liaise with Department Heads and associates in relation to necessary follow-up on queries, deadlines, requests and special functions instigated by the General Manager.4. Liaise with the Executive Committee members to ensure reporting deadlines to Division/Regional Offices and Owners Representatives are met.5. Coordinate Monthly Management Report to ensure Regional deadlines are met.6. Attend and transcribe minutes of weekly Department Heads Meeting for distribution to Department Heads.7. Coordinate travel arrangement for the General Manager and Department Heads as requested.8. Draft Guest Questionnaire responses to be approved and signed by the General Manager.9. Assist Department Heads with preparation of correspondence in answer to guest queries and complaints.10. Maintain an efficient filing and Trace system.11. Represent the General Manager’s Office at guest/staff functions as required.12. Coordinate and allocate overflow work amongst hotel secretaries.13. Assist in preparing the yearly Budget documents.14. Sort and distribute daily mail and coordinate courier services. 16. Ensure compliance with legislated health and safety requirements within the workplace.17. Comply with all Corporate and Hotel Standards and Procedures.19. Actively promote a work environment, which cares for guests and associates alike.21. Royal Butler / Waiter to serving for Sultan / Sultanah and Seri Paduka Baginda Yang Dipertuan Agong / Seri Paduka Baginda Raja Permaisuri Agong, Prime Minister & Wife, All Minister and VVIP who came to INTEKMA and Universiti Teknologi MARA. Show less

• Senior Guest Service Assistant

  • Apr 2003 - Apr 2004

  1. To carry out reception duties as laid down in the resort’s operating manual, ad to assist the front office executive in maintaining an efficient, helpful and sales oriented department;2. To ensure that all guests and their requests are dealt with efficiently, courteously and promptly;3. To maintain a high standard of personal hygiene and appearance;4. To ensure that strict security is maintained in respect of all monies, keys, guest property and resort equipment;5. To ensure that all reservation, registration and check-out duties are carried out as laid down in the hotel’s operating manual;6. To carry out the duties of reservations clerk, receptionist or telephonies as necessary; 7. To be responsible for receiving and posting all cash, cheque and credit card payments;8. To prepare all relevant statistics as laid down in the hotel’s operating manual;9. To carry out any reasonable duty required by management for the efficient operation of the hotel;10. To carry out general clerical or administrative duties as required by management;11. To assist management with the induction and training of new front office staff and practical students. Show less

• Guest Service Assistant

  • Apr 2000 - Apr 2003

  To welcome guests to the Hotel, answer guest questions and resolve guest problems. To perform check in, check out duties and receive payments for guests.