National Head - Services

• Apr 2022 - Present

National Lead-WFM

• Apr 2020 - Jul 2022

Deputy Manager

• Jan 2019 - Apr 2020

Act as a resource for customers, distributors, and internal personnel on interfaces, imports, exports, and features. Act as technical resource for other Implementation tasks of Contact Center Solution (NICE WFM IEX and NICE ENGAGE) as needed Developed and delivered progress reports, Support handover documentation and presentations to Support team. Implement/Configure LDAP for authentication, Configure/Integrate API Web, SOAP services to Import/Export & connecting reporting system. Perform Smart Sync Integration on WFM to send correct data for billing system. Application upgrades, new releases and provide Advance Level Support to the customers while Installation of WFM, Engage products. Show less

Technology Specialist

• Apr 2011 - Dec 2018

Managing & Maintaining Servers, Network services. NICE WFM deployment & implementation and support in various customer environments. Managing & Maintaining Servers, Network services. NICE WFM deployment & implementation and support in various customer environments.

Senior Technical Instructor

• Feb 2010 - May 2011

Job Responsibility : Implementing, managing all servers and hardware devices. Provide the training to trainers and students. Job Responsibility : Implementing, managing all servers and hardware devices. Provide the training to trainers and students.

Technical Trainer

• Feb 2010 - Sep 2010

Job Responsibility : Implementing, managing all servers and hardware devices. Provide the training to trainers and students. Manage online exams of students conducted by Head Office. Job Responsibility : Implementing, managing all servers and hardware devices. Provide the training to trainers and students. Manage online exams of students conducted by Head Office.