Experience

Elitetrax Marketing Sdn. Bhd.

• Malaysia
• Retail
• 1 - 100 Employee

• Retail Store Manager

  • Dec 2021 - Present

  Handling and overseeing all the day-to-day processes that are carried out in the store. Able to manage the product inventory, salespersons, goods for display, sales, etc. Key Responsibilities: Completes store operational requirements by scheduling and assigning employees; following up on work results. Maintains store staff by recruiting, selecting, orienting, and training employees. Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results. Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements. Protects employees and customers by providing a safe and clean store environment. Maintains the stability and reputation of the store by complying with legal requirements. Contributes to team effort by accomplishing related results as needed. Managing and motivating a team to increase sales and ensure efficiency. Managing stock levels and making key decisions about stock control; Analyzing sales figures and forecasting future sales volumes to maximize profits. Analyzing and interpreting trends to facilitate planning. Dealing with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or organizing training and development. Ensuring standards for quality, customer service and health and safety are met. Resolving health and safety, legal and security issues. Responding to customer complaints and comments. Touring the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent issues. Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing. Show less



Ikano Handel

• Assistant Sales Manager

  • May 2016 - Feb 2020

  - Led and managed a team of 10 salesperson to understand our Primary Market Area (“PMA”) and competition, our consumers and their living situations and use this to improve our customers’ shopping experience;- Ensure the team uses this knowledge to proactively secure our competitive advantage to be the first choice for home furnishing;- To work with the team from different Home Furnishing Business (“HFB”)s to ensure every HFB understands the strategies and how to best present/ work with the range to support the commercial strategy set by the Service Office (“SO”);- To know our global priorities, our range, PMA and competition and to use this information to develop strategies and set goals for my HFB, with my team. There is a constant improvement in order to meet the needs of our customers now and in the future;- Recruit team members through IKEA values and identify skills required for current and future growth to achieve the objectives in their role. This includes identifying the motivations and capabilities that will compliment my existing team;- Committed to the development of my team - create their individual plans to reflect their business and personal development needs. Support team members in achieving these goals through coaching, guidance and counselling;- To decide, agree and deliver the sales, gross margin, gross profit and other Key Performance Indicator (“KPI”) goals which reflect the local sales strategy;- To oversee the monitoring of competitor pricing in order to live up to the price promise we give our customers and to be first choice for home furnishings; Show less

• Goodsflow Manager

  • Dec 2017 - Sep 2018

  Planning and Managing Stock Movement in Store (In/ Out)- Create the store’s business plan based on global and national priorities, and local market needs together with other contributing function (Commercial Team);- Using strategic directions and business plan goals to develop and implement a clear logistics plan for the store and ensure this plan is clearly understood by the team and that they know how they can actively contribute to achieving toward the goals;Act as a Chain-Sponsor between Sales-Logistic team- Sharing my specialist know-how with commercial team partners and other functions, such as ordering, space and capacity planning, physical goods flow, supporting product change activities and replenishing sales spaces in a cost-efficient way in order to secure an exciting and inspiring customer shopping experience;- Empowering my team by delegating responsibilities to help them grow and develop, according to their individual ability and experience;- Influence and lead the goodsflow co-workers to secure the highest goods availability in store to enable positive customers shopping experience at all times at the lowest possible cost through proper planning of manpower resources;- Secure correct usage of short-term capacity of the store in order to maximize efficient logistics operations by considering space, equipment and people;- Contribute relevant goods flow input and feedback to the store business plan and logistics action plan, and ensure that these actions are implemented in the inbound and outbound goods flow processes;- Identify, recruit, retain and develop the many talents in the goodsflow team to secure a diverse, competent team that can execute its assigned responsibilities with confidence and secure the future succession;- Share knowledge of effective and efficient goodsflow operations with colleagues and business partners to support their understanding of the principles of health and safety in goods flow processes; Show less



Bata Malaysia

• Malaysia
• Retail Apparel and Fashion
• 1 - 100 Employee

• Area Manager

  • May 2015 - Apr 2016

  - Managed 10 footwear stores which focus on daily/ weekly/ monthly sales turnover; - Guide Shop Managers to monitor and manage daily business by checking/ requesting/ transferring stock; - Coach and guide stores’ team members to deliver quality customer service; - Develop stores’ team members for career success (growth in company); - Conduct monthly stock take in all stores for stock balancing; - Develop action plans for my district to develop strong business turnover; - Managed 10 footwear stores which focus on daily/ weekly/ monthly sales turnover; - Guide Shop Managers to monitor and manage daily business by checking/ requesting/ transferring stock; - Coach and guide stores’ team members to deliver quality customer service; - Develop stores’ team members for career success (growth in company); - Conduct monthly stock take in all stores for stock balancing; - Develop action plans for my district to develop strong business turnover;



Victoria's Secret

• United States
• Retail
• 700 & Above Employee

• Area Sales Manager

  • Sep 2014 - May 2015

  As the Southern Area Manager in Victoria Secret, I managed 9 outlets from KL, Melaka and Johor. My scope of responsibilities include but not limited to: - Monthly & weekly Sales planning; - Hiring and training; - Guide stock replenishment plan based on stores’ sales turnover, customers’ spending preference and pattern and other contributing factors; - Lead and guide In-store merchandising & stock take process; - Provide support for in-store leaders (product knowledge, customer managements skills etc.); ACHIEVEMENTS: - Led the opening of a new team in Sabah and managed to achieve monthly sales target consistently, while being new to the retail beauty line myself; - Was shortlisted to attend the Field leadership training in Hong Kong; Show less



Berjaya Starbucks Coffee Company Sdn Bhd

• Malaysia
• Book and Periodical Publishing
• 100 - 200 Employee

• District Manager

  • Aug 1999 - Jul 2014

  2011 - 2014 - District Manager 2003 - 2011 - Assistant Store Manager and was promoted to Store Manager in a period of 6 months; 2000 - 2003 - Supervisor 1999 - Barista Responsibilities: - Managed 12 outlets in KL, KLIA, Melaka, Johor; - Introduced and applied company business strategies in store team coaching to achieved the desired sales and customer experience results; - Support store in staffing, training, succession planning and coach team for success; - Support store in maintaining their service level and coach for improvement on daily basis based on individual store needs; - Consistently lead team to achieve district comparable business growth on quarterly basis with proven track record; - Coached and lead district team to understand business opportunities and work on immediate action plans to address any issues that arise; - Implement and incorporate company business strategies to help individual store business excel; - Identify new potential market/ area for business growth (New outlet proposal within district); ACHIEVEMENTS: 2011 - Awarded as the Manager of the Quarter; - Awarded as Manager of the Year; - Promoted to the role of District Manager from Store Manager position; 2005 - Appointed as In-store Coffee Master; 2004 - Appointed as the Classroom Learning Coach in Malaysia; - Appointed as the Manager Coach Mentor in Malaysia (Coach Mentor is responsible to coach new Starbucks’ Store Managers); - Has attend to a course held by Starbucks Coffee International (Leadership Skill); 2003 - Appointed as the Independent Trainer for Southern Region, known as the In-Store Learning Coach. The role is to train newly hired partners on effective skills; Show less



Hotel Eden Garden

• Hospitality
• 1 - 100 Employee

• Captain

  • Nov 1996 - Jul 1999

  - Led and supervise shift teams in running daily coffee house business; - Assist Cafe Manager in coaching new waiters for new skills; - Provide team with direction or daily briefings on sales target and customer service required; - Led and supervise shift teams in running daily coffee house business; - Assist Cafe Manager in coaching new waiters for new skills; - Provide team with direction or daily briefings on sales target and customer service required;