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Mohd Fahmi Ashraf Jaafar

Data Centre Operations Engineer at AIMS Data Centre

Contact Information

us****@****om

(386) 825-5501

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Location

Petaling, Selangor, Malaysia, MY

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Data Centre Operations Engineer
- May 2020 - Present
• Technical competence to detect & identify the defects and deficiencies which inclusive Isolation, troubleshooting, restoration, and rectification of DC Infrastructure services. • Responsible to carry out and manage day-to-day support & operational matters and function of Data Centre Operations (DCO) Engineer. • Perform escalation as per DCO processes and procedure during service problem/outages Notify Higher Level of Escalation / Management of incidents in a timely manner. To do escalation to other Department/units such as within Engineering team, Sales during outages if required • Perform the first level of troubleshooting for service problems/outages • Monitor network, systems, and services as per DCO processes and procedures • Prepare & provide the Incident & Analysis Report for customers (if required) in a specified time-frame (3 working days). • Provide on-site installation and troubleshooting for both hardware, software, and application for external customers (Smart Hands Support) • Produce end of shift reports, call logs (if necessary), and shift handover reports to Shift-Lead DCO Engineer. Show less

Network Analyst
- Feb 2019 - Apr 2020
Network Analyst for N'osairis HQ • Manages, monitors, and supports IT network services 24x7 and ensures service availability for various clients throughout Southeast Asia, including Malaysia, Indonesia, and the Philippines. • Support all hardware installation, repair, and maintenance activities performed at the various facilities and data centres. (Cisco Router, ATI (Allied Telesis) & Virtual Access Router). • Handle incoming calls, emails and escalated to relevant parties for issues pertaining to network failure. •Performs L1 & L2 troubleshooting for network routers and switches, failover testing, and diagnoses root cause analysis of service failure. • Responsible for isolating the trouble and take appropriate action to resolve any network issues. • Liaises with Field engineers, clients as well as a telecommunication service providers for issue escalation. • Coordination & periodic follow-up with the respective team until the issue is resolved. • Generate network status, availability, and uptime reports. • Monthly SLA Report preparation to the client. Show less

Drive Test Engineer
- Aug 2018 - Jan 2019
Internship as Drive Test Engineer (DTE). - DTE will measure and assessing the coverage, capacity and Quality of Service (QoS) of mobile network for telecommunication company such as Maxis, Celcom, Digi and Umobile. Task: - Utilization of RF drive test tools to collect and analyze WiMAX, 3G, 2G networks. - Test criteria’s in ensuring quality of wireless networks. - Techniques to optimize and improve wireless network quality. - To conduct RF design for system integration (3G to LTE) - Link budget analysis & calculation for in-building system. - Conduct RF planning, analysis, optimization work for Japan LTE Network. - Generating the required reports based on standard template for submission to customer. - To coordinate team member to ensure all work are carried out accordingly Show less

Universiti Teknologi MARA
Bachelor of Computer Science (Hons) Data Communication & Networking, Computer Science

2016 - 2018
Universiti Teknologi MARA
Diploma, Computer Science

2013 - 2015
Sultan Abdul Hamid College
High School, Science Stream

2008 - 2012

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